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Extended Stay America Select Suites - Orlando - Southpark - Equity Row
- Hotels
- Orlando, FL
About this business
Location details
4101 Equity Row, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bitten by bugs It's advertised that the rooms are newly renovated, although they don't appear to be, aside from the smell of paint. I was bitten in multiple places on my body while sleeping here. Evening staff was not very friendly or welcoming, they seemed to be bothered by the presence of guest. Would not recommend.
Business response:
Thank you for being our guest and for taking the time to provide your candid feedback. We strive to ensure a comfortable stay for each guest, and we are sorry this was not your experience. We already follow very strict industry standards when it comes to cleanliness of our suite and pest control. We have regularly scheduled treatments to avoid such an encounter, and the suite you occupied will be professionally inspected and treated again as a precaution. Please accept our apologies, and we hope you will give us another chan... read more
Do not stay When my husband and I arrived at our room; the bed was not made, the floor was dirty and there was ants crawling on the counter. We were moved to another room that appeared and smelled much cleaner. While getting ready for bed in our second room; my husband opened the closet and found a huge amount of garbage (beer bottles, food, clothes) just left. Hotel staff was going to simply move to another room. At 10pm...we decided to stay in second room. See attached photo for what was found in closet. We also have ano e... read more
Business response:
Thank you for taking the time to review your stay with us. Our staff strives to make every guests' stay a great one, but unfortunately we did not get it right during your stay. This was an oversight, however no matter how busy we are we need to pay attention to the details at all times. I apologize for the inconveniences you described, I do hope you will give us a try again in the future so that we may show you the level of hospitality that you should expect from our hotel and brand. General Manager
Business response:
Thank you for your recent stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, our front desk is always available to assist with any questions or concerns to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
Hotel room and bathrooms in bad condition Wet carpet on check-in in room, toilet was not clean and stinks. Foul smell in rooms. Kitchen crockery was not provided on time. No clarity of services in lobby. Beverage/drinks kiosk was not working.
Business response:
Sid, Thank you for staying with us. We regret that you were checked into a suite that was not actually guest ready due to a communication error between our housekeeping and front desk teams. We will review our inspectors check lists to be sure we are providing a great arrival and stay experience for our guests. Thank you for letting us know. We hope you will stay with us again soon. General Manager
Terrible, Hotel undergoing construction, Hotels.com price 40% more than the price people pay on the counter, Fridge no working properly, noisy air-conditioner
Business response:
Diego, We want to thank you for being our guest and for taking time to complete a review. We apologize for the less than perfect stay and that you left less than 100% satisfied. We want all of our guests to have a memorable stay so they will come back again and again. We hope you will stay with us again and you will see our improvements and will have a much better experience. Thank you, General Manager
So disappointed with this place! I was very disappointed with this hotel! It looked really nice in the pictures, which must have been taken a while back. The building was very old and run down and it was a terrible location and neighborhood. The workers there would rather be doing anything else than helping customers. There was no ice machines at all. The hallways smelled of marijuana. The walls were so thin, I could hear the people next door sneezing! The only thing nice about this hotel was having a large refrigerator and ... read more
Business response:
Thank you for your recent visit and for your feedback. We are sorry you had a substandard experience. Our team strives to make sure each guest has a pleasant stay, so I apologize we did not deliver. Thank you for pointing this out, as it will help us improve. We hope you will consider this an isolated incident and come back for another stay. We value you as our guest and would love the opportunity to provide you with the hospitality you anticipated during this trip and which you have come to expect from our brand. Sincerely... read more
Filthy hotel Worst ever Dirty and smelly room Hot breakfast terrible
Business response:
Thank you for taking the time to give us your feedback regarding your recent stay. It is certainly disappointing to hear about your experience as we truly take pride in our cleanliness and service here at our hotel. I will share your concerns with my team so we can assure this does not happen in the future. We want our guests to begin each day with a nutritious start with our complimentary grab and go breakfast, we are sorry you were not pleased with our offerings. We hope you give us another chance to welcome you back so yo... read more
When we got to the room, there were no towels. I made a call to the front desk and we had them in about 5 minutes. The air condition in our room was not working. It sounded like a train was going through our room when I turned it on. It was hot and I don't think it got below 80 all night. I don't know who our neighbors were but around 1 in the morning someone was having a party above or next to us. Hitting the wall over and over. Jumping. Loud. Screaming down the hall. I would not recommend this hotel to anyone. I got what I... read more
Business response:
Your feedback is important to us, as it helps identify areas we are doing well and where we can improve. We apologize for the lack of towels upon arrival and happy our team was able to quickly resolve the situation. We apologize about the air conditioning. We do have regular maintenance performed on our units, unfortunately they do break from time to time. We will have our maintenance staff follow up and make the needed repairs. We apologize for the noise you had to endure from other guests. Thank you for sharing your feedba... read more
Close to Orlando airport NO MAID SERVICE, Pool was filthy, Grab & go breakfast... NOT AS PICTURED ON WEBSITE!! WE turned the air conditioner off & it smelt like unit was burning, smoke alarms started sounding!! We got our money back for the rest of the week & went to a different hotel for the rest of our stay! ABSOLUTELY HORRIBLE, VERY DISAPPOINTED!!!!!
Business response:
In our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Thank you for sharing your feedback. Our goal is to welcome every guest to a clean, comfortable, well maintained suite, combined with excellent service. Your comments have initiated additional training for our team as we continuously improve. We sincerely apologize that you were not satisfied with our Grab and Go breakfast offering and our housekeeping service routine of once a week service was not shared with... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - Southpark - Equity Row
How is Extended Stay America Select Suites - Orlando - Southpark - Equity Row rated?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row has a 3.2 star rating with 2,492 reviews.
When is Extended Stay America Select Suites - Orlando - Southpark - Equity Row open?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row is open now. It will close tomorrow at 12:00 a.m.