This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Orlando - Southpark - Equity Row
- Hotels
- Orlando, FL
About this business
Location details
4101 Equity Row, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
From the outside it looked nice. Inside was totally different.
Business response:
Dear Luis, Thank you for reviewing your stay with us. We understand that first impressions matter, and we are sorry the interior didn't meet your expectations. We continuously strive to improve and appreciate your feedback as it helps us enhance our guest experience. We hope to welcome you back for a better stay in the future.Sincerely,Hotel Management
Would not recommend to anyone. Dirty and smelt terrible. Worst hotel I have ever stayed at, we left a day early because of the cleanliness of the place.
Business response:
Dear Joseph, Thank you for your feedback. We sincerely apologize for not meeting your expectations during your recent stay. Your experience fell below the standard we strive to uphold, especially concerning the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will address this matter with our housekeeping team immediately to prevent such oversights in the future. Your satisfaction is our top priority, and we hope you will consider giving us another opportunity to host you. We a... read more
The experience was nothing short of appalling, and I feel compelled to detail the numerous issues I encountered. Upon arrival, I was immediately struck by the deplorable state of the property. The entire facility was plagued with overflowing trash receptacles, creating an unsanitary and unwelcoming environment. The elevator was out of service, forcing guests to use a stairwell that reeked of urine, adding to the overall discomfort and unpleasantness. In the room, the conditions were equally unacceptable. The cabinet doors we... read more
Business response:
Dear Anthony, We sincerely apologize for the unacceptable experience you encountered during your stay. Your detailed feedback is deeply concerning, and we take your comments seriously. We are addressing the cleanliness, maintenance, and staff behavior issues to ensure they do not recur. Please know that this does not reflect our standard of service, and we are committed to making improvements to regain your trust. Your feedback is invaluable, and we hope for the opportunity to provide you with a significantly improved experi... read more
Noise all night like fighting tried to call front desk no answer. I got no sleep doors was slamming from 1 to bout 5 in the morning
Business response:
Dear Cherly, We sincerely apologize for the disturbance you experienced during your stay. Providing a peaceful environment for our guests is essential, and we regret that we fell short of ensuring a restful night for you. We are actively investigating the noise issue and implementing measures to prevent such occurrences in the future. Your comfort is our top priority, and we understand the importance of a good night's sleep. Should your travels bring you back to the area, we would be grateful for the opportunity to make it u... read more
I walked in to a roach crawling across the sheet and on the counter. I asked for another room and it too has just as many roaches. When I looked into this place, it was the only place that didn’t mention roaches. Don’t be like me, they have roaches really bad. I wish that I could share the video. They will probably delete this (hence why it has so many great reviews).
Business response:
Dear Maria C, We are sorry to learn about the issues you encountered in your suites during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects from entering our suites. However, we understand your concern and will arrange for a professional inspection and treatment of our rooms as a precautionary measure. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. We hope yo... read more
They try to open the door with no knocking during the morning and if you’re still sleeping or doing something they just don’t clean the room anymore even when I asked for it about 11AM they said only tomorrow. In resume I stayed for 4 days with no cleaning. They have a kitchen and used to grab utensils, now they try to sell poor things. Who want to buy utensils in a hotel when you’re traveling? Doesn’t makes sense.
Business response:
Dear Victor, We apologize for the inconvenience you experienced during your stay. Providing timely and efficient housekeeping services is essential to us, and we regret falling short of meeting your expectations. Your feedback regarding the housekeeping process and the availability of kitchen utensils will be addressed with our team to ensure immediate improvements are made. We understand your frustration and apologize for any inconvenience caused. We are committed to enhancing our services and ensuring a more pleasant exper... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - Southpark - Equity Row
How is Extended Stay America Select Suites - Orlando - Southpark - Equity Row rated?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row has a 3.2 star rating with 2,491 reviews.
When is Extended Stay America Select Suites - Orlando - Southpark - Equity Row open?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row is open now. It will close tomorrow at 12:00 a.m.