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Extended Stay America Select Suites - Orlando - Southpark - Equity Row
- Hotels
- Orlando, FL
About this business
Location details
4101 Equity Row, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel is extremely rundown and the room smells like an ashtray all my clothes my suitcase and everything I had in their room got out of there smelling horrible. Cheap but definitely not worth it
Business response:
Dear Michel,We are sorry that your experience did not meet your expectations. The condition of the hotel and the unpleasant situations in your room are concerning, and we regret that this impacted your stay. We understand how frustrating it can be when a room doesn't meet cleanliness standards, and we are taking your feedback seriously to ensure improvements are made. Your feedback is valuable to us, and we hope to have the chance to show you that your recent experience was an exception. We extend our best wishes for your tr... read more
Mi cuarto estaba infestado de pequeñas cucarachas,salían por todos lados,asta en la cama,no me quedaría aquí de nuevo ni loco,de verdad que muy mala experiencia,no le recomiendo a nadie venir a hospedarse aqui
Business response:
Dear Esmelin,We sincerely apologize for the issues you encountered. A clean and comfortable environment is our top priority, and we regret we did not meet that standard during your visit. The situation you described regarding pests is unacceptable, and we take this matter very seriously. Please rest assured that we will address this concern with our team to ensure it is resolved. We are committed to continually improving and going above and beyond to exceed our guests' expectations. Your review is invaluable to us, and we ex... read more
Weird energy The only good thing about this trip was I used points so I only paid a handful of dollars. However, this hotel needs a lot of help. The check-in clerk Maria was sweet but before I could even get helped at the counter, there was a couple in front of me telling her how they were disappointed with the hotel and felt that their room was below industry standards for what hotels should be. I wasn’t excited to check in after that. While she was checking me in, she answered a phone call that took her away for another 3 ... read more
Business response:
Dear Carmen,We sincerely apologize for the inconvenience you encountered. We understand how important a smooth check-in experience is, and we’re sorry for the delays you faced. It’s also disheartening to learn about the noise and unpleasant atmosphere you experienced during your visit. We will be taking your feedback to heart and addressing the concerns raised to ensure that future stays reflect the quality of service we aim to provide. Please accept our apologies, and we hope you will give us another chance to provide you w... read more
My teen son and I were in town for a tournament. I booked two queen beds so I was surprised when we checked in that there was only one bed but with a pull out couch. I asked the front desk lady only to be told that was all they had. Whatever. Went back to room, my son went to take a shower and the shower was broken ( the pulley thing to make the water go from tub spigot to shower head was broken and not there). So I called the front desk lady again and she moved us to another room. The floor in the kitchenette was so sticky ... read more
Business response:
Dear Melissa, We sincerely apologize for the issues you encountered, from the incorrect room assignment to the condition of the accommodations. This is not the level of service we strive to provide, and your feedback has been shared with our team to address these concerns promptly. We understand your frustration and regret that we fell short during your stay. We hope you might reconsider in the future. We look forward to welcoming you back. Sincerely,Hotel Management
Very dirty room and old appliances. Roaches and other bugs around. Mold in the bathroom. The towels were so stained and old. The bed was broken. TV remote didn’t work. Window curtain didn’t close all the way. Room was so dirty
Business response:
Dear Gabriela,Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay. Please be assured our hotel maintains high levels of vigilance regarding pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We are grateful for your patience. We would like an opportunity... read more
Horrible! Horrible experience. Room smells like wet carpet . Kitchen utensils are being sold for 39.99, there is not even a plate or glass , had roaches in the kitchen. In the morning someone knocked on our door “can I take your trash out for a dollar?” I mean, come on … no security at all…. Front desk never there , no hair dryer, asked for a extra towel, not possible… this was the worst extended stay ever… not worth it , falling apart…
Business response:
Dear Cristina, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. We are committed to providing a clean, comfortable environment for our guests, and we regret that we fell short in this instance. Your concerns about the kitchen utensils, cleanliness, and service are being addressed with our team to ensure improvements. We value your input and are working to provide a better experience for future guests. We hope to have the opportunity to welcome you back for a much-im... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - Southpark - Equity Row
How is Extended Stay America Select Suites - Orlando - Southpark - Equity Row rated?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row has a 3.2 star rating with 2,491 reviews.
When is Extended Stay America Select Suites - Orlando - Southpark - Equity Row open?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row is open now. It will close tomorrow at 12:00 a.m.