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Extended Stay America Select Suites - Orlando - Southpark - Equity Row
- Hotels
- Orlando, FL
About this business
Location details
4101 Equity Row, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst hotel ever
Business response:
Dear Darrius, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Our team aims to provide excellent service and exceed our guests' expectations during every visit. However, we failed to do so, and we apologize for any concerns that may have kept you from having an outstanding stay. We are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
The place was not at all as advertised. All of the amenities listed on the Expedia site were posted not available at that location, only notifying me upon reading a notice at the front desk. No breakfast offered and a surcharge for anything ranging from extra towels to any of the basic cooking/easting options you would expect to get from a place that offers in-room kitchens. No shampoo, coffee maker, just a very dilapidated room with fixtures and furniture dated from 20 years ago. A very noisy room where everything was heard... read more
Business response:
Dear Jonathan, Thank you for staying at our hotel and sharing your comments. We regret to learn about the challenges you encountered. Please accept our sincere apologies for the shortcomings in delivering the exceptional experience you rightfully anticipated. Your feedback is of great importance to us, and we hope to have the opportunity to provide you with an improved stay during your next visit to our establishment.Sincerely,Hotel Management
The room it self was not clean dog hair were on “clean” towels. Couldn’t get replacement towels we were told they did not have any. Had to change rooms the tub was dirty the chairs were sticky along with the floor. The hotel staff was sorry she acted like she didn’t want to come down upon arrival to open the door . The entire hotel smell like smoke. The flooring coming up in the bathrooms. The kitchen area needs upgrading. Definitely checked out the next morning. Oh the front desk don’t open until 10 so if you need service y... read more
Business response:
Dear Lynn, Thank you for your feedback. We sincerely apologize for the multiple issues you encountered during your stay. Your experience does not reflect our usual standards of cleanliness and service. Immediate action is being taken to address the cleanliness concerns, including upgrading our facilities. We regret any inconvenience caused by the limited front desk hours and assure you that steps are being taken to improve accessibility. Your feedback is invaluable, and we hope to have the opportunity to regain your trust in... read more
Advertises kitchenette and free breakfast, pool. There is. NO operating pool. No breakfast and no utensils, plates, pots.Do not waste your money. Saw no breakfast went to store bought items to make breakfast then nothing to cook with. Big waste of money
Business response:
Dear pamela, Thank you for being our guest. Starting your day with a good breakfast is essential, so we apologize that you didn't have a good experience. We assure you we will look into what does not sound like a typical experience. We aim to ensure all our guests can enjoy our complimentary amenities. We take this feedback seriously and are determined to improve in these areas to ensure our guests have a wonderful experience. Thank you for choosing us, and we hope you will give us another chance the next time you visit the ... read more
Would never stay here again I chose this hotel for 2 reason. 1.) I have previously stayed at a different Extended Stay America property and loved it. 2.) The hotels . Com listing advertised breakfast included. Upon arrival we found our breakfast is NOT included. Chatted with hotels.com and the rep tried to tell me o was wrong until I sent a screenshot proving otherwise. They then said they’d escalate the issue and apply a $25 key cash to my account and never did. The hotel is in a more industrial area, so there wasn’t much i... read more
Business response:
Dear Shelby, Thank you for taking the time to write a review of your stay. Your feedback will assist us in continually improving our service and guest experience. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Worst stay ever do not go here This place is beat down I mean I traveled all the way from Lakeland Fl to have a little get away time and it was horrible no pool for us to get in no breakfast like it was supposed to be as the website proclaim it to be .. it was roaches and bugs in our room . dirty towels were in our room and it was very trashy never again will I come here again I’m sorry they need more work before putting it online because it is not a happy place .
Business response:
Dear Yolundra, Thank you for taking the time to review your stay with us. We pride ourselves on delivering a memorable hotel experience in all aspects; therefore, we are genuinely sorry for not meeting these expectations during your stay. We have taken note of your comments and will make necessary improvements to enhance our services. Thank you for choosing us; we look forward to serving you better in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - Southpark - Equity Row
How is Extended Stay America Select Suites - Orlando - Southpark - Equity Row rated?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row has a 3.2 star rating with 2,491 reviews.
When is Extended Stay America Select Suites - Orlando - Southpark - Equity Row open?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row is open now. It will close tomorrow at 12:00 a.m.