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Extended Stay America Select Suites - Orlando - Southpark - Equity Row
- Hotels
- Orlando, FL
About this business
Location details
4101 Equity Row, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property has just been sold. The people are fixing up the place. We experienced the worst room on check in. They moved us the next night. Much better room. The place needs a major renovation. Happy to see it looks like they are doing that. Time will tell
Business response:
Dear Gerald, We appreciate your feedback regarding your recent stay with us. We apologize for any inconvenience caused by the condition of your initial room and are glad to hear that we were able to accommodate you in a more satisfactory room the following night. Your patience and understanding during this transitional period are genuinely valued. We are committed to making necessary improvements to enhance our guests' experience, and we are pleased to hear that you noticed our efforts. Your feedback will be shared with our ... read more
Room smells like smoke and mold. They say smoke free property but not true. Very worn down. Bought cleaning products to make it through the night.
Business response:
Dear David, Thank you for being our guest. We are a non-smoking hotel, yet we do provide designated smoking areas outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. Thank you again for writing about your stay; we look forward to your return visit.Sincerely,Hotel Management
No refund on my Deductible
Business response:
Dear Rasheed, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Its not that hard to clean... Seriously.
Business response:
Dear Syrus, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We are taking appropriate measures to address this matter and will ensure that our housekeeping staff pays closer attention to cleanliness. Your patronage is important to us, and we would be honored to welcome you back and demonstrate our commitment to providing exceptional service.Sin... read more
Worst Experience Ever My experience was horrible to say the least. The rooms have Never been remolded. One of the rooms I was moved too thinking it to be better than the other, was just as bad. Has a kitchen and no pots, cups, silverware, nothing, the Microwave was burnt as though it caught on fire. The sofa bed was the more horrible. I would have checked out but was advised I could not get a refund. Definitely not for a Family Visit
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
No positive things to say about the property not the staff
Business response:
Dear Sebastián, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. At our hotel, we strive to provide excellent hospitality and accommodations to all our guests, and it seems we fell short in your case. We truly apologize for any inconvenience caused to you. We take your feedback seriously and will use it to improve our services. We would appreciate the opportunity to make it up to you and provide you with the qualit... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - Southpark - Equity Row
How is Extended Stay America Select Suites - Orlando - Southpark - Equity Row rated?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row has a 3.2 star rating with 2,491 reviews.
When is Extended Stay America Select Suites - Orlando - Southpark - Equity Row open?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row is open now. It will close tomorrow at 12:00 a.m.