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Extended Stay America Select Suites - Orlando - Southpark - Equity Row
- Hotels
- Orlando, FL
About this business
Location details
4101 Equity Row, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Did not have room request. Terrible smell in the hallway. Did not have any amenities like hair blow dryer.
Business response:
Dear Guest, We apologize for the inconvenience you encountered upon arrival. We try our best to accommodate our guest's requests; however, there are times when we do not have the room available. We understand your frustration and regret disappointing you. Further, we are sorry for the smell issues in the hallway. Your remarks are noted and shared with the concerned individuals so that it is improved. Every member is committed to ensuring our guests have an excellent stay. Our front desk is working 24/7 to improve your time w... read more
The smell was very smelly, messy, dirty, and there were cockroaches in the room. The first minute I entered the room, the second minute I contacted customer service and asked to move the room immediately. Since I booked online for 2 days, they didn't have the money and deposit yet. Return it to me.
Business response:
Dear din, We are sorry for the frustrations caused on arrival. Further, we regret the disappointment with the cleanliness and upkeep issues not meeting your liking, and we have shared your remarks with the concerned individuals for further improvement. In response to your comments, we will instruct our team to double-check the process so this problem is never raised. Our front desk team is always there to attend to your needs. Please return, and we welcome the opportunity to provide you with the seamless stay you deserve whe... read more
There was trash left in the room, tub was dirty .. there was dog poop all over the parking lot. The hotel hallways smelled so bad
Business response:
Dear Fritzroy, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. On the positive side, we are happy that you enjoyed the comforts of the bed. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
Horrible. Dogs barking. Claims to be non smoking but smelled so bad. Scary place
Business response:
Dear Katie, Thank you for reviewing our hotel. Please accept our apologies for not exceeding your expectations. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We are also sorry to hear about the issue you had regarding the pets. Please know in the future, if this happens, let our desk staff know, as we do have a pet policy, so our guests are not disturbed. We take these incidents seriously and thank you for bringing this to our attention. We take your feedback seriously and will use... read more
Worst experience ever will not go back. Dirty , people hanging around outside the entrance door
Business response:
Dear Melissa, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. We've shared these issues with the appropriate individuals, and we're following up to figure out where we went wrong and how we can enhance our service to our guests. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
Mi reservación no estaba pero si me cobraron en la aplicación.
Business response:
Dear Luis, We apologize for the inconvenience and miscommunication regarding your room booking. Providing attentive customer service is our priority, and we understand your frustration when you are still looking for this in your case. Let us look into what went wrong and ensure they are never repeated. Please allow us a chance to host your visit and give you a memorable trip. Sincerely,Hotel Management
There were people/guests smoking at the entranceway. The carpet in the room smelt like mildew. The kitchen faucet was broken and didn't work. There was dust and mildew on the bathroom ceiling. The tub was peiling. There was noise all night from other guests. There was bugs in the room. Checked out as soon as the sun rose.
Business response:
Dear Goldie, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience on your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the... read more
There was absolutely no bathroom door in our room. Tv channels were minimal. Dirty carpet.
Business response:
Dear Marvin, We truly regret to learn about your disappointing experience at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Thank you once again f... read more
The staff were friendly enough however our room was in disrepair. There were moldings missing in the bathroom around the toilet, the cupboards in the kitchen and bathroom were falling off the hinges, the bathtub had permanent stains in it, the room smelled strongly of stale cigarette smoke and someones animal had used the bathroom in the hallway, which was there when I went to my room that evening and when we checked out the next morning. The bed sheets did appear clean and the room wasnt super dirty, it was mostly the smell... read more
Business response:
Dear Jessica, We appreciate your feedback and apologize for the inconvenience you encountered during your stay. It's unfortunate that your room did not meet the standards we aim to provide. Your observations are important to us, and we will work diligently to address and rectify the issues you've highlighted. We're pleased to hear that the staff was friendly, but we understand that the room's condition was not up to par. We hope you will consider staying with us again in the future as we continuously strive to improve our gu... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - Southpark - Equity Row
How is Extended Stay America Select Suites - Orlando - Southpark - Equity Row rated?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row has a 3.2 star rating with 2,491 reviews.
When is Extended Stay America Select Suites - Orlando - Southpark - Equity Row open?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row is open now. It will close tomorrow at 12:00 a.m.