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Extended Stay America Select Suites - Orlando - Southpark - Equity Row
- Hotels
- Orlando, FL
About this business
Location details
4101 Equity Row, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The tub was dirty & not enough towels. Pool wasnt up to part.
Business response:
Dear Diayan, We apologize for the issues you experienced during your stay, including the dirty tub and insufficient towels. We also apologize for any disappointment regarding the pool. We'll address these concerns with our housekeeping and maintenance teams to ensure improvements are made. Your feedback is important to us, and we hope you'll give us another opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Really gross Towels all had stains on them and so did the comforters. The cabinet in the bathroom was broken, the floor felt unclean. The air conditioning rattled like you have no idea. The staff took forever to check us in and did not seem to want to be there. Being there made my skin crawl
Business response:
Dear Daniela, Thank you for choosing us and sharing your comments. We are sorry for not meeting your expectations with the condition of the room. It is very understandable how these events detracted from a relaxing and seamless holiday. We strive to create an exceptional, memorable stay for each guest, so we regret this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Once again, please accept our apologies and ... read more
The room carpet is very dirty and toilet is dirty. The hallway is very smelly and uncomfortable to stay for few minutes.
Business response:
Dear Subbarao, Thank you for sharing your experience, and we are sorry about the inconvenience caused to you. We certainly understand the frustrations of not meeting your expectations with the cleanliness of your room. We'll pass your feedback on to the right person to make it better and ensure this practice is never repeated. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management
Booked a king bed with sofa bed only got the king bed and they gave me a roll away bed to take over the sofa bed and the bathroom didn’t have a shower curtain and they brought me one and wanted me to put it up seriously, the hotel was dirty I have stayed at extended stay before but this was the worst one
Business response:
Dear Kelly, We apologize for the inconvenience you encountered upon arrival. We try our best to accommodate our guest's requests; however, there are times when we need to have the room occupied and available. We understand your frustration, and we regret disappointing you. Also, we have shared your comments with our housekeeping team to review and improve. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Please consider giving us the opportunity to make it up to you o... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - Southpark - Equity Row
How is Extended Stay America Select Suites - Orlando - Southpark - Equity Row rated?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row has a 3.2 star rating with 2,491 reviews.
When is Extended Stay America Select Suites - Orlando - Southpark - Equity Row open?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row is open now. It will close tomorrow at 12:00 a.m.