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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property was within walking distance of Seaworld so convenient for us. Easily the poorest value for price paid of any hotel I've stayed at in the past 10 years; maybe ever. Our 1st room had standing dirty water in the sink and the sink drain plug mechanism was broken (couldn't drain the water). Trash and dirty laundry (towels/washcloths) still in the bathroom. Room was non-smoking but had obviously been smoked in. Requested a room change and staff readily/pleasantly provided one. New room not much better. Bent light fixtures... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Managemen... read more
DO NOT STAY HERE A few things from my experience. -The Smoke detector was hanging by wires from the ceiling. -Water coming from the sink was actually BLACK for a period of 10+ minutes before whatever issue was washed out and things returned to "normal". -The refrigerator was extremely loud making it difficult to sleep -Both toasters in the breakfast room were broken and since the only breakfast foods were toast, bagels, toastable waffles and yogurt this led to a very unsatisfying breakfast. I will never stay again and would ... read more
Business response:
Dear Valued Guest, Thank you for bringing this to our attention. I apologize for the improperly functioning equipment in your guest room along with breakfast. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Thanks, Tanya Garrison District Manager Orlando
Check in took too long, we had 3 rooms and the person on he counter was clearly a trainee, the manager mentioned that she was only assigned to the hotel temporarily and was not helping the trainee. They do not clean the room everyday and fotgot to mention that to us at check in, they did not clean the towels and said the drier was not functioning. They also "lost" a package that I sent to the hotel prior to my stay and refused to receive another one for me with no reason at all, they did receive some other packages. Breakfas... read more
Business response:
Thank you for your review of our hotel. We're sorry you experienced so many difficulties during your stay with us. We have shared your concerns with the responsible teams in an effort to improve our performance to prevent these issues from happening again. We regret the inconvenience caused, and please consider choosing us again so we can restore your trust. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
i will never stay in this hotel again is dirty , the rooms smell and the bed is not in a good shape also the breakfast room is not clean , and the carpet in the hall need to be change is dirty and smell bad
Business response:
Maria, you are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hote... read more
Don’t stay here. We were there for only an hour and a half. The staff was friendly, yet they were speaking “openly” with other guest while checking me in. Upon getting in the elevator you are greeeted with an elevator that has seen its fair share of guest walk in and walk out, it could have been cleaned. Once we got to our floor, there is a musty smell, old carpet that is stained in several places. The hotel room had 3 pillows not covered, 2 towels in total, instead of 5, one for the floor, the tub, 3 for guest. The set up o... read more
Business response:
Thank you for taking the time to give us your feedback on your stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We hope you will consider a future stay as we would welcome the opportu... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 2,858 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.