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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
They were over booked! We didn't stay rhere. You need to refund me now!!
Business response:
Dear Guest, thank you for bringing this to our attention. We take billing matters very seriously and will take the necessary actions to ensure this is properly addressed. Since your review is anonymous, please reach out to us directly at the hotel. We welcome any opportunity to address your concerns and leave you with a more favorable outcome. Sincerely, Hotel Management
Was there for almost an hour and they couldn’t find my reservation. They didn’t hold my room and was sold out which left me with a very bad headache and a very bad attitude.
Business response:
Kourtnei, thank you for taking the time to evaluate your stay. We sincerely apologize for the mix-up with your reservation and for not resolving the issues to your satisfaction. We‘re personally reviewing this situation to see what went wrong and taking extra care to avoid this in the future. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Worst bed I have ever slept in. Breakfast was the cheapest and worst food.
Business response:
Thank you for being our guest. We apologize that you were not completely satisfied with our beds. Please know our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request. We will also share your feedback with our Brand Leaders, so they have the knowledge of our guests’ desires while implementing the new breakfast offering. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
At the start we went into the wrong extended stay America which was actually nicer than the one we were staying in. As it turns out it’s directly behind that building. The lobby area is dirty with broken tiles and two seat one of which is broken. The whole building is also very dim with dark red, green and black colors. While waiting in line to check in almost everyone in line had a problem or complaints. Supposedly there weren’t enough rooms. They were also trying to fix the elevator which was broken. Once we checked in we ... read more
Business response:
Thank you for taking the time to evaluate your stay. We apologize for the difficulties you experienced while you were here. Please be assured that we have discussed your feedback with the concerned teams, and we’re taking appropriate steps to prevent such situations from happening again. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The front desk staff was wonderful. There are two separate properties at this location that are both Extended Stay hotels. the one I was in was behind the street facing property. That property had a pool, a nicer breakfast with more options. My property did not have a pool, my room phone did not work, the shower water was hard to turn on, there was a single half empty bottle of shampoo. There was a kitchenette which was quite nice, but you have to go to the front desk to get utensils and a coffee maker. There were no hangers... read more
Business response:
Thank you for being our guest. We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you experienced here. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Counting on your kind generosity to accept our a... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 2,858 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.