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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Left us stranded. Awful place. Well, after driving 4 hours to Orlando I found out that my booking was CANCELLED by the hotel. Apparently, after I confirmed and paid for my booking with hotels.com the hotel decided to run my credit card. Because my Credit Card had expired between the day I booked (about a month prior) and the day I arrived, the hotel decided to send me an email 5 hours prior to check-in letting me know that my credit card had failed. Something that could have been resolved immediately upon my check-in or with... read more
Business response:
Thank you for sharing your review. We are terribly sorry about the issues you experienced with your reservation, and even more that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We hope you will give us another chance to provide you with the stay you expected from us. Sincerely, General Manager
We won't be back. There was nothing as promised in the room. No coffee machine, dishes, etc. The tub was leaking and had someone else's hairs all over it. We even saw cockroaches. The hallways were dirty with litter, dropped food, etc, and smelled terrible, every single time we left the room. The towels were also dirty, the bed so uncomfortable I'll be seeing my doctor on Monday because if the pain in my back. They gave us a double bed instead of a queen... outside the hotel every night there were locals playing music loudly... read more
Business response:
Sara, first and foremost, I would like to offer you my personal apologies for the inconveniences that you experienced during your stay with us. I regret that our hotel and facilities did not meet your expectations. Your review highlights where we need to refocus our efforts, and I assure you we will. I appreciate your candid feedback and hope we have a future opportunity to restore your confidence in us. Sincerely, General Manager
Todos los meses voy a Orlando y siempre me quedo en hoteles y este ha sido mi peot experiencia y lo peor es que pague cada noche como si fuese un hotel 5 estrellas, las noches mas caras y el peor hotel. No vayan jamas
Business response:
YKER, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations, or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Occupated room Custamer service wasn't at its finest when I first check in, the first thing I smelled with I enter the building was the weed. When I got the keys to my room, they gave me a occupated room. Not a hotel I would recommend
Business response:
Nathali, I was disheartened to read your review. Please accept my sincere apology for the service and cleanliness issues you encountered. You deserved a comfortable stay, and we did not live up to your expectations. I regret the inconvenience it caused and will take actions with the respective team members to identify why we failed so we can prevent these issues from occurring again. We hope to have the another opportunity to make it up to you on your future visit. Sincerely, General Manager
Bad exprrience Bath tub was flooding all time when you use it. Poor drainage system for bath tube.
Business response:
Ron, thank you for sharing your candid review. Please accept my sincere apologies for the plumbing issues you experienced with your bathroom. I am very concerned about your feedback and have immediately brought this to the attention of our maintenance team to fix it immediately. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager
awful the staff was really friendly, but the room was dirty, and smelled terrible, like someone left the carpet wet for a month in a locked room
Business response:
Thank you for taking the time to review your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and we are working with our Housekeeping team to make sure this isn't repeated again. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, General Manager
It was not clean at all. Hair everywhere from shower to toilet and bed. Also, clogged tub.
Business response:
Please accept my apologies for the housekeeping issue you experienced during your visit at our hotel. The cleanliness and room condition you describe is unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Thank you! Sincerely, General Manag... read more
One night stand Was in Orlando overnight on business. Booked this because it was cheap --- and I got what I paid for! Was very disappointing.
Business response:
We sincerely apologize for the issue you experienced. We will work on the issues you identified to be sure we are providing a great experience for our guests. Thank you for your feedback. It would be our pleasure to welcome you back again. General Manager
Business response:
We do wish that your recent stay with us had been more impressive. Thank you for sharing your rating which lets us know more attention is needed to improve our guests experience. We value feedback such as this and we invite you to come stay with us again. General Manager
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3 star rating with 3,093 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.