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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unsettling! Room had a bad smell (also in the hallways) and many roaches. Front desk clerk (on night shift), was not a good representation fort the hotel! We ended up leaving...earlier than check-out date. Overall, our stay was uncomfortable and unsettling!
Business response:
Thank you for choosing our hotel for your stay. On behalf of our entire team, I would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. We hope you will consider staying with us again. Sincerely, General Manager
Do not stay at this hotel The worst hotel ever
Business response:
We do wish that your recent stay with us had been more impressive. Thank you for sharing your rating which lets us know more attention is needed to improve our guests experience. We value feedback such as this and we invite you to come stay with us again. General Manager
Pessimo hotel Hotel extremamente sujo e mal cheiroso com dificuldade de acesso após as 22 horas. Passei apenas uma noite e cancelei o restante. Existe outro hotel com o mesmo nome em frente que aparentemente funciona. Eu fui enganado pelas fotos.
Business response:
Cleanliness is a basic and I apologize we failed to deliver a fresh and well maintained suite. Thank you for letting us know so we can make corrections so this is not what our future guests experience. Please feel free to let us know when there is an issue while you are our guest so we can correct it to ensure your complete satisfaction prior to departure. Thank you, General Manager
Business response:
Thank you for being our valued guest and for sharing a review. We apologize if we were unable to meet your expectations. We hope to have an opportunity to better serve you in the future. Thank you for letting us know. Sincerely, General Manager
very bad experience. worst customer service I've ever had at a hotel. the night shift employee at the front desk was horrible. gave me a room that smelled of urine and wasn't even cleaned by housekeeping. and didn't even apologize for it. just gave me another room. as if nothing ever happened. unbelievable!!
Business response:
Thank you for taking the time to review your stay. I am very concerned about your experience and am very sorry that we did not meet your expectations. A clean, fresh suite is our top priority and I will work with my staff to ensure that this was an isolated issue. I hope you will give us another chance to provide you with a stay you deserved the next time your travels bring you our way. Sincerely, General Manager
The worse expirence ever! We did our reservation a month in advance using Expedia.com for a single Queen Bed room from November 12-14 . When we get to the hotel at 4:00pm for the check in, the lady at the Front Desk gave us the room 233. When we opened the door," SURPRISE"other guesses were in that room already! Uf!!! So we went back to the front desk and the lady said that she made a mistake instead it was the room 223,OK!!! So we went to the new room and found out that it was undone and we notice that it was a double bed r... read more
Business response:
Thank you for your review and for choosing to stay at our hotel. We certainly apologize for the issues you encountered which led to a disappointing stay. We regret the problems you had with checking into the type room you reserved, but are happy that we were able to provide you with the proper room. We are sorry for the inconvenience and frustration this caused and hope you will give us a chance to redeem ourselves whenever your travel brings you back this way. Sincerely, General Manager
Cheap hotel close to Convention Centwe Really I was surprised with this hotel There were not any person that clean the room during my 4 days stay. There were not a soap neither a shampoo to clean the hair The towels , they. Never clean them neither changed them
Business response:
Thank you for your feedback. I apologize our staff member did not communicate to you our weekly housekeeping service program, and our express service is available upon request. We will work to be more consistent with our messaging so our guests are informed and not disappointed. Thank you for letting us know how we can improve. It would be our pleasure to have you back as our guest. General Manager
Too many roaches Had to stomp on a family of roaches in the kitchen as soon as I stepped through the door, later there was a roach on the head board, a couple on the wall a bit later, a big one in the bathroom at night... You get the idea. Also there are no ice machines. Odd.
Business response:
Thank you for reviewing your experience during your recent stay with us. We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug free environment when staying with us. Although we have regular pest control service at our hotel, we have contacted them for an immediate visit to address the issue quickly. Thank you for bringing this to our attention. We hope you will give us another opportunity to provide you with a better experience. Thank you! Sincerely, Gener... read more
Mistake to stay there Outdated bad breakfast pool not clean Out of place
Business response:
Thank you for being our guest and for your feedback. We are sorry to hear our hotel did not live up to your expectations. We are sorry to disappoint you and will take your comments and use them to help us focus on areas we need to improve. Thank you for letting us know an we hope to welcome you back again soon for a much better experience. General Manager
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3 star rating with 3,093 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.