Extended Stay America Select Suites - Orlando Sports Complex

Business response:

Thank you for choosing our hotel for your recent stay. On behalf of our entire team, please accept our apologies for not living up to your expectations, or ours. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. General Manager 

Business response:

We apologize for the unwanted guest in your suite. We have regular pest treatments in our guest suites as well as the interior and exterior of our property. Once discovered or informed we will quickly treat the area as well. We are sorry you did not have a pleasant stay and you departed less than 100% satisfied. Thank you for your feedback and we invite you to come back and enjoy a better experience. General Manager 

Business response:

We are pleased our location was convenient for your recent stay. We are sorry if our weekly housekeeping service was not communicated to you during check-in. We do offer a refresh service upon request, for future reference. We also just added new towels and they do take several washings to relax and soften. Thank you for bringing the issues to our attention. We will work harder to provide a better experience. Sincerely, General Manager 

Business response:

We appreciate you being our guest and for providing your feedback. We have regular pest control and we sincerely apologize for the cleanliness and odor issues you described. We take pride in having our guests arrive to a clean and fresh room and unfortunately we did not deliver that to you. Our housekeeping team is going through some retraining to be sure we are following the proper checklists and inspections so this does not happen going forward. Please return to our hotel when you are in the Orlando area. Sincerely, Genera... read more

Business response:

Thank you very much for staying at our hotel and sharing your feedback with us. We failed you in the most basic of ways by not providing a clean and comfortable guest room, and for that there is no excuse. Please accept our sincerest apology. We take the cleanliness of our hotel seriously and it is very disappointing to hear that we fell short during your stay. This has been addressed with the housekeeping supervisor to make sure that this doesn't happen again. We truly hope this unfortunate situation will not prevent you fr... read more

Business response:

Thank you for your recent stay with us. We appreciate you taking time to share your rating, it is unfortunate we did not meet your expectations in some way. Please feel free to contact the front desk during your stay for any questions or comments you have as they are there to assist our guests with any needs. By doing so, this allows our teams the opportunity to correct any issues so your stay can be a positive and enjoyable experience. We appreciate your business and value your feedback. We hope to see you on your next visi... read more

Business response:

In our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Thank you for sharing your feedback. Our goal is to welcome every guest to a clean, comfortable, well maintained suite, combined with excellent service. Thank you for being our guest, and we hope to have the opportunity to serve you again. Sincerely, General Manager 

Business response:

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. I will also make sure our grab-and-go breakfast is properly stocked for our guests. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our ... read more