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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We do wish that your recent stay with us had been more impressive. Thank you for sharing your rating which lets us know more attention is needed to improve our guests experience. We value feedback such as this and we invite you to come stay with us again. General Manager
Sucio En cuanto a ubicación bien, lamentablemente la limpieza de la habitación re mal, habían cucarachas y mal olor
Business response:
Thank you so much for your recent stay and for your review. We are happy you enjoyed your overall visit with us, but disappointed you did not leave completely satisfied. We hope you will stay with us again, so we can ensure you have a better experience. Our front desk staff welcomes any comments you have, so we can do our best to resolve any issues while you are here. Thanks again for being our guest, and we look forward to welcoming you back soon. Sincerely, General Manager
Another hotel The staff was friendly; however, the room wasn't very clean. Carpet had some stains, the bathroom wall also had some dirt stains. The pool was a bit dirty.
Business response:
Mildred, It seems we missed some opportunities to make your stay great and for that we sincerely apologize. Thank you for your feedback, and we do hope that you will reconsider and stay with us again so that we may renew your trust in us. General Manager
Business response:
Thank you for choosing our hotel for your recent stay. On behalf of our entire team, please accept our apologies for not living up to your expectations, or ours. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. General Manager
Home away from... four nights, I killed a roach in the bathroom on the second night, very dated, on the highway, musty and dusty.
Business response:
We apologize for the unwanted guest in your suite. We have regular pest treatments in our guest suites as well as the interior and exterior of our property. Once discovered or informed we will quickly treat the area as well. We are sorry you did not have a pleasant stay and you departed less than 100% satisfied. Thank you for your feedback and we invite you to come back and enjoy a better experience. General Manager
Roaches The hotel doesn't have daily maid service, towels feel like sand paper, and roaches.
Business response:
We are pleased our location was convenient for your recent stay. We are sorry if our weekly housekeeping service was not communicated to you during check-in. We do offer a refresh service upon request, for future reference. We also just added new towels and they do take several washings to relax and soften. Thank you for bringing the issues to our attention. We will work harder to provide a better experience. Sincerely, General Manager
Horrible DIRTY toilet. Shower dripped all night. Roach in kitchenette. Smelled like smoke. Dirty carpet. Breakfast not healthy. This place should be rated 1 star. It had same price as Hyatt Place on competitor site but this place does not even compare. I will never book here again.
Business response:
We appreciate you being our guest and for providing your feedback. We have regular pest control and we sincerely apologize for the cleanliness and odor issues you described. We take pride in having our guests arrive to a clean and fresh room and unfortunately we did not deliver that to you. Our housekeeping team is going through some retraining to be sure we are following the proper checklists and inspections so this does not happen going forward. Please return to our hotel when you are in the Orlando area. Sincerely, Genera... read more
decepcionante Foi muito decepcionante ,apartamento com as camas que pareciam não ter trocado os lençóis do ultimo hospede muito cabelo e pelos do corpo.
Business response:
Thank you very much for staying at our hotel and sharing your feedback with us. We failed you in the most basic of ways by not providing a clean and comfortable guest room, and for that there is no excuse. Please accept our sincerest apology. We take the cleanliness of our hotel seriously and it is very disappointing to hear that we fell short during your stay. This has been addressed with the housekeeping supervisor to make sure that this doesn't happen again. We truly hope this unfortunate situation will not prevent you fr... read more
Business response:
Thank you for your recent stay with us. We appreciate you taking time to share your rating, it is unfortunate we did not meet your expectations in some way. Please feel free to contact the front desk during your stay for any questions or comments you have as they are there to assist our guests with any needs. By doing so, this allows our teams the opportunity to correct any issues so your stay can be a positive and enjoyable experience. We appreciate your business and value your feedback. We hope to see you on your next visi... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3 star rating with 3,093 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.