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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing for an Extended Stay We booked for 4 nights as we were working in the Orlando Home Show. We should have seen red flags when we went to the Extended stay in the front of our extended stay thinking that is where we were booked only to find out we were in the hotel in the back. It was an original Extended Stay. To get your bags in you needed help because there were no electric doors. We were put on the third floor. When we got off the elevator the smell was overwhelming. I could hardly wait till I got to our room.... read more
Business response:
A copy of your review was recently brought to my attention. The situation you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have made sure we are implementing preventative maintenance and deep cleaning procedures to ensure your experience is not repeated. Additionally, I will retrain our front desk staff to make sure we are providing prompt and professional customer service. Thank you very much for providing us with your feedback. We would love to h... read more
Would not stay there again The positives were its close proximity to the convention center so I could walk there and the free breakfast. The room smelled of a horrible perfume. During my 3 night stay, the room was not cleaned once. There was also no hot water one morning. Would not stay there again.
this is the second time I have stayed at an extended stay and the room was OK. My biggest complaint is the room smelled musty which was being masked by cleaner and deodorant.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. As this hotel’s manager, I can assure you that I have shared your comments with our housekeeping staff to ensure our rooms meet our company’s high standards. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Terrible hotel management I was staying 4 night. During my staying they did not clean my room, only change towel. I never have this kind experience. I think hotel should be consider customer requirement.
Business response:
Thank you for sharing your experience with us. Please accept our apologies that your stay was not to our company’s high standards. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as providing each guest with professional customer service. Your feedback is very important to us, so thank you for sharing. ... read more
Super 8 with a kitchen... Nothing bad to say other than the room (a queen suite) is simply a motel room with a small kitchen. Place needs a make over but it served a purpose for me as it's an easy walk to the Convention Center - reasonably clean - and NOT on I Drive which can be a traffic "cluster" during large conventions. If you go into this with low expectations you will be pleasantly surprised but if you think you are getting Embassy Suites quality at a Super 8 price you must remember - you get what you pay for!
Business response:
Thank you for sharing your experience with us. Please accept our apologies that we were unable to exceed your expectations. Moving forward, I will make sure we are thoroughly inspecting rooms prior to guest arrivals. Still, I am pleased to read that you enjoyed our fully equipped kitchens as well as our reasonable rates. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Requested first floor due to broken foot, did not have any, even though when I called the day of check-in early in the morning, I was told it wouldn't be a problem. Toilet got backed up, maintenance came with plunger and left water all over bathroom floor.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will use your comments as a training tool to coach our staff to ensure your experience is not repeated. I will also make sure we are better monitoring our room inventory moving forward. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance t... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 3,025 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.