This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place was horrible, our room smelled liked urine, there was dog or cat food still on the floor, tv and phone didn't work, could not change rooms because they were sold out!
Business response:
Curtis, thank you for choosing to stay at our hotel and sharing your experience. We apologize for the maintenance and cleanliness issues you encountered during your visit. We will share your comments appropriately as we strive to enhance our guest experience. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management
The room was very dirty! As soon as I walked in the door there was a large red stain on the kitchen cabinet, no one could miss. Luckily I was raised to always Lysol and wipe down hotel rooms before making myself comfortable. As I lightly wiped different surfaces in the room the filth immediately transferred onto the disinfectant wipe as if the room hadn’t been wiped in a long time. As I made my way to the bathroom I noticed a hair and black particles in the bathtub. I guess it was my fault for allowing the comment the staff ... read more
Business response:
Terri, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
We were promised breakfast, but were told it would be grab and go, which was fine. However, when we went down for breakfast the 1st morning, they only had granola bars and packets of oatmeal. It was about 40 minutes into breakfast, and they were still waiting for muffins to be delivered. We had to buy breakfast, which we had not planned to spend money on. Also, we had to go downstairs four times switching out the TV remote until we found one that worked. I had to wait several minutes once before an employee finally showed up... read more
Business response:
Frances, thank you for being our guest and reviewing your stay. We are sorry for the disappointment you had at the grab-and-go breakfast. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. We also apologize for the inconveniences you encountered with the TV remote. We have shared your concerns with our associates to ensure this does not happen again. Thank you once more for your feedback; it was a pleasure hosting your visit. Sincerely, Hotel Manage... read more
Smelled really bad
Business response:
Courtney, thank you for posting a review of your recent stay. We are disappointed to learn about your experience and the cleanliness issue you had with your suite. We are grateful for your comments and will share this with our housekeeping team in an effort to be more diligent going forward. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
NEVER stay here It was horrific. The room was extremely musty. Tried to call front desk, they told they were booked solid amd suggested i try to find a different hotel. No hot water. The bed felt like it was full of rocks. Only 2 tiny pillows. There were two of us. We also booked a second room for another person.
Business response:
Thank you for your candid evaluation. We regret our beds were not to your comfort and apologize for the cleanliness issues you encountered. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
There was a cockroach in the bathroom! I checked out after a few hours when I found another option
Business response:
Tina, thank you for choosing our hotel for your recent trip to our area. We apologize for disappointing you and for the insects you mentioned in your room. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret to learn that you left us earlier than expected and the frustrations encountered. We are grateful for your patience and hope you will give us a chance to deliver the type of outstanding experience you should always expect f... read more
Very disappointing, unlike other extended stays Could not get the keys to work, had to change room. Kitchen is useless as there are no utensils, etc. Heating did not work, room was cold. Lots of trash in parking lot, empty beer bottles etc. Breakfast is a joke, there were no coffe cups. I took my spouse on this business trip and it was embarrassing.
Business response:
Herman, thank you for the feedback about your business stay at our hotel. We sincerely apologize for the issues you had with the initial room and the lack of in-room amenities. To ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We will remind our front desk to communicate this more clearly going forward. We have also taken note of your additional comments regarding our breakfast and the parking lot and will ... read more
Didnt stay due to my room not being clean. I didnt feel comfortable staying in a next room as the sheet was dirty and with hair
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 2,858 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.