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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible service We call three times to said that I checked in late. All the persons said that is OK but I received a call cancel my reservation just as is. When I trying to look for alternatives the hotel representative just hang up the phone. Also they told me that any reservation trough Hotels.com is NOT granted.
Business response:
Dear Ruben, Thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Thank you for choosing us, and we hope you will give us a chance to redeem ourselves in the future.Sincerely,Hotel Management
Roaches is everywhere and smelly funny in the hall. Towels you have to bring it to front desk and front desk will wash it for you .
Business response:
Dear Guest, Please accept our sincere apologies for the inconvenience you encountered in your suite and any oversight in our hotel areas. Although we believe some of these instances were isolated, we are genuinely sorry for not meeting your expectations. We want to reassure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We do hope you will stay with us another time so we can provide you w... read more
Room and Bathroom old and worn out. Also they stated there was breakfast included. It was granola bars and a muffin. Very disappointed in this stay.
Business response:
Dear ARIEL, Thank you for staying with us and bringing these issues to our attention. We apologize for not meeting your expectations regarding the condition of your suite and bathroom. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Moreover, we are sorry for your disappointment with our grab-and-go breakfast. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you wil... read more
The property was awful!!! The cleanliness of the room was awful!! some sticky things was attached to the wall...uugh! there were spider's web as well! Gum has hardened and stuck to the wardrobe. The most awful experience I ever had. there was no hair dryer in the room and when I asked them they said they are running out of it. They also do not have a same room to keep you luggage if you arrive soon!
Business response:
Dear Golnoush, Thank you for staying with us. We are sorry to hear that we did not live up to your expectations during your visit. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We are grateful for your patience, and we hope you will consider staying with us the next time your travels brin... read more
Spots in the carpet. Mold in the fridge, pee spots on the toilet when I walked in. Yellow tanned towels. Bed sheet smelling
Business response:
Dear Shao, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We are working with our housekeeping managers to prevent this from happening again. We would love for you to give us another opportunity to provide you with the seamless stay you deserve on your next visit to the area.Sincerely,Hotel Management
No hot water at site had to locate different facility
Business response:
Dear Octavia, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. Allow us to check with our team to find out what went wrong so that such concerns are better handled as we move ahead. We wish we had addressed your concerns while you were still here. Please feel free to connect with the hotel for further assistance and give us another chance so we can leave you a much b... read more
Upon check in the place smelled TERRIBLE, the manager checked us in, warned us hot water was out for the night and would be back on in the morning, she was polite. We went to our room, bedding was dirty (had food in it) towels were dirty, their was hair all over bathroom counter and such, we went to the lobby got fresh bedding, went to the store for cleaning supplies when we came back we saw roaches in the bathroom and our ankles were being bitten by fleas, we contacted expedia support but they were unable to help the first ... read more
Business response:
Dear Dylan, Thank you for choosing us and for sharing your comments about our polite staff. However, these events detracted from a relaxing and seamless visit, which is very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host you and provide you with the... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 3,025 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.