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Extended Stay America Select Suites - Panama City - Callaway
- Hotels
- Callaway, FL
About this business
Location details
902 N. Tyndall Parkway, Callaway, FL, 32404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We got in late and no one was there so we had to call a number to get someone to come in and let us check in which wasnt too bad but the whole process took close to an hour and when we finally got in our room there was still trash and hair in both trash cans the bed was made like the covers had been changed but when my wife checked they had not been there was hair everywhere in the bed and one of the pillows still had nasty sweat stains from the person that was there before us and when i went to the desk to tell the lady she... read more
Business response:
We are so sorry for the long wait time that you experienced when trying to reach the front desk. We know that your time is valuable, and efficiency is paramount while traveling. Being that we are more of an extended stay - we offer limited front desk hours. We know that this is not what most guests are used to and apologize for any inconvenience that this caused because of this, along with the issues with the cleanliness. We work hard to improve the guest experience and will use your feedback to do just that.
We stayed on the 2nd floor the room could’ve been cleaned again. The floor was dirty and the bathroom had stuff on the ground. About 9pm to 1am it sounded like the guests upstairs were moving furniture around. There was a dripping sound coming from the bathroom vent. Long story, great location but it’s noisy and there are some interesting people that stay in this hotel. It’s not family friendly in my opinion.
Business response:
Thank you for your review. We are so sorry to hear that you were dissatisfied by the cleanliness of your room. In addition to friendly service, we are known for our super clean rooms, so we are terribly sorry for disappointing you with a less than sparkling clean room.
Unhappy The rooms were dirty, floors especially. No maid service at all. We had to change and make our beds ourselves. We we're booked in for 8 nights and when we asked for more towels we were told it would cost extra. The wifi was slow and the free wifi only allowed 2 devices. The towels were dirt stained. The kitchen area had tiny bugs everywhere. I asked for a refund to move to another hotel, the manager wouldn't approve it. Not going back again.
Business response:
I can't tell you how disappointing it is to read about all the inconveniences that you experienced during your visit. We know how heavily of an impact issues like, cleanliness, and pest sightings cause, along with not being aware of our unique amenities - can have on you during your stay. We sincerely apologize for leaving you with such a negative impression of our hotel. We will make sure that we notify the property of the issues that you reported so that we can improve in these areas for all our future guest's.
Location was good, hotel was okay aslong as you don’t need anyone at the front desk except between about 1pm - 3 pm. The rest of the time you’re out of luck. I spent a week here and it was this way almost every day. House keeping only comes once every 14 days, and you can only exchange towels during lobby hours( which are definitely not the posted hours)
Business response:
Thank you for the detailed review of your stay. We are so sorry for any inconvenience that our lobby hours caused during your time with us. Since we are more of an extended stay, we offer limited hours which differ from that of most hotels. We sincerely apologize for any inconvenience that this caused but we wish you all the best in your future travels.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Very poor customer service. No new linens unless you bag them up and take them to the office, and most of the time no one was in the office. Very noisy, no coffee pot provided. Not a VERY good place to stay.
Business response:
Thank you for sharing your comments, Nancy. We are so disappointed to see that you did not enjoy your time with us. Along with our super clean rooms we are known for our superior level of customer service. We also apologize that you were not aware of our unique amenity offerings prior to checking in and any issues with noise that you experienced. We will make sure that we address these concerns with our front desk team so that we can improve in these areas for all our future guests.
Transient Hotel, better choices available nearby This is not a typical hotel, but an extended stay facility for transient workers. Don't expect typical hotel courtesies. No maid service. You must pay fee for a change of towels/sheets, which you must claim during limited service hours. Front desk id manned only from 10am to 7pm, not one available outside those hours. I booked for 12 days, not knowing there was an absolute no refund policy. When I finished my business earlier, they would not even consider a refund for remainin... read more
Business response:
Thank you for this detailed review of your stay, Robert. We are terribly sorry for the many troubling encounters and inconveniences that you experienced at our hotel. We sincerely apologize that you were not aware of our unique amenities, and that it caused an inconvenience during your time with us. Since we are more of an extended stay, we allow our guests to customize their experience and only pay for the items that you need or want to use in order to keep our rates super low and affordable. We can't apologize enough that ... read more
Issues hotel Didn’t get my two rooms for two nights just one and I also spent money on this app and the hotel was booked when we got there
Business response:
Thank you for taking the time to review your recent stay, Zanious. We can't apologize enough for the troubles that you encountered because of the booking issues you experienced. This is no way represents the high level of professionalism and efficiency that we strive to give all our guests. Be assured that your detailed feedback regarding your experience will be used to ensure that we are revisiting our standards and training to prevent this from happening in the future.
Business response:
Thank you for your feedback. I'm sorry we did not exceed your expectations and wish that our accommodations had better met your needs during this stay.
Frequently asked questions about Extended Stay America Select Suites - Panama City - Callaway
How is Extended Stay America Select Suites - Panama City - Callaway rated?
Extended Stay America Select Suites - Panama City - Callaway has a 3.2 star rating with 1,148 reviews.
When is Extended Stay America Select Suites - Panama City - Callaway open?
Extended Stay America Select Suites - Panama City - Callaway is open now. It will close tomorrow at 12:00 a.m.