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Extended Stay America Select Suites - Panama City - Callaway
- Hotels
- Callaway, FL
About this business
Location details
902 N. Tyndall Parkway, Callaway, FL, 32404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us and would love to welcome you back for a much better stay.
The
Business response:
We are so sorry you did not enjoy your stay with us, Nicole. Thank you for taking time to rate our hotel.
The lobby was ridiculously small looked like a booking station at a jail. Room was not ready at 7:30 Pm. Was told it would be 45 minutes come back. This was definitely a no frills hotel. Was clean.
Business response:
We are so sorry for the long wait time that you experienced when trying to reach the front desk. We know that your time is valuable, and efficiency is paramount while traveling and we cannot apologize enough for the delays you encountered. As a valued guest we appreciate you bringing this to our attention so that we can address this with the front desk team to avoid these issues in the future. We hope that your future travels are wonderful ones.
Business response:
Thank you for your review. We are so disappointed to see the low rating and hope that we can host you again to show you a much better experience.
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you, Sam. Thank you for rating our hotel.
We got in late and no one was there so we had to call a number to get someone to come in and let us check in which wasnt too bad but the whole process took close to an hour and when we finally got in our room there was still trash and hair in both trash cans the bed was made like the covers had been changed but when my wife checked they had not been there was hair everywhere in the bed and one of the pillows still had nasty sweat stains from the person that was there before us and when i went to the desk to tell the lady she... read more
Business response:
We are so sorry for the long wait time that you experienced when trying to reach the front desk. We know that your time is valuable, and efficiency is paramount while traveling. Being that we are more of an extended stay - we offer limited front desk hours. We know that this is not what most guests are used to and apologize for any inconvenience that this caused because of this, along with the issues with the cleanliness. We work hard to improve the guest experience and will use your feedback to do just that.
We stayed on the 2nd floor the room could’ve been cleaned again. The floor was dirty and the bathroom had stuff on the ground. About 9pm to 1am it sounded like the guests upstairs were moving furniture around. There was a dripping sound coming from the bathroom vent. Long story, great location but it’s noisy and there are some interesting people that stay in this hotel. It’s not family friendly in my opinion.
Business response:
Thank you for your review. We are so sorry to hear that you were dissatisfied by the cleanliness of your room. In addition to friendly service, we are known for our super clean rooms, so we are terribly sorry for disappointing you with a less than sparkling clean room.
Unhappy The rooms were dirty, floors especially. No maid service at all. We had to change and make our beds ourselves. We we're booked in for 8 nights and when we asked for more towels we were told it would cost extra. The wifi was slow and the free wifi only allowed 2 devices. The towels were dirt stained. The kitchen area had tiny bugs everywhere. I asked for a refund to move to another hotel, the manager wouldn't approve it. Not going back again.
Business response:
I can't tell you how disappointing it is to read about all the inconveniences that you experienced during your visit. We know how heavily of an impact issues like, cleanliness, and pest sightings cause, along with not being aware of our unique amenities - can have on you during your stay. We sincerely apologize for leaving you with such a negative impression of our hotel. We will make sure that we notify the property of the issues that you reported so that we can improve in these areas for all our future guest's.
Location was good, hotel was okay aslong as you don’t need anyone at the front desk except between about 1pm - 3 pm. The rest of the time you’re out of luck. I spent a week here and it was this way almost every day. House keeping only comes once every 14 days, and you can only exchange towels during lobby hours( which are definitely not the posted hours)
Business response:
Thank you for the detailed review of your stay. We are so sorry for any inconvenience that our lobby hours caused during your time with us. Since we are more of an extended stay, we offer limited hours which differ from that of most hotels. We sincerely apologize for any inconvenience that this caused but we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Panama City - Callaway
How is Extended Stay America Select Suites - Panama City - Callaway rated?
Extended Stay America Select Suites - Panama City - Callaway has a 3.2 star rating with 1,179 reviews.
When is Extended Stay America Select Suites - Panama City - Callaway open?
Extended Stay America Select Suites - Panama City - Callaway is open now. It will close tomorrow at 12:00 a.m.