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Extended Stay America Select Suites - Panama City - Callaway
- Hotels
- Callaway, FL
About this business
Location details
902 N. Tyndall Parkway, Callaway, FL, 32404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dirty place, staff was not wanting to help. Check-in was very unprofessional, I literally waited at least 10 minutes then called from phone and guy was extremely rude said I'll be in few.
Business response:
We apologize that you did received such a negative impression after staying at our hotel, Georgia. Our staff works hard to deliver a stay that is full of great customer service and hospitality and we are so sorry that this did not come across. Thank you for your feedback so that we can work to improve in this area.
Bed was dirty. Long check in. Trash under bed and in room.
Business response:
We are so sorry to hear that your experience was not the exceptional one that we intended for you because of the lack of cleanliness, Shannon. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that we are improving the level of service we are providing to each of our guests.
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
THE WORST! This was absolutely the worse hotel. My son is moving to Panama City and had eveything he owned in this hotel and he was robbed!! He filed a police report. Because he felt unsafe, he checked out early. He had 5 days left on his reservation and the hotel refused to refund him his money. He lost thousands of dollars and the hotel would not even have sympathy enough to refund him a few 100 dollars! Because it didn't look like someone broke into his room we believe it was a staff member who had a key. We talked to 4 d... read more
Business response:
Thank you so much for this detailed review, Tracy. We can't tell you how disappointing it is to see that your son was so unhappy during his time with us. Our intent is to create a comfortable stay that is full of excellent service and hospitality. We can't apologize enough that this is not what came through during his time with us, and that he was left with this impression. We are known for our sparkling clean rooms, great customer service and affordable rates and are so sorry that his time with us did not reflect that. We c... read more
Worst customer service available! Literally full disclosure from the beginning that I had two service dogs and one non service dog! Was screamed at that I was only allowed two dogs! So I offered to change and take one of my dogs to stay somewhere else was told that was fine and allowed to check in! As my husband is bringing in our stuff as I took the dogs in the room the MANAGER of the location stopped him and told him to pay for the dogs or leave! Well I was never offered the option to pay! So I went to the office to ask as... read more
Business response:
Please accept our sincerest apologies that your stay was not the exceptional one that we intended for you, Cheryl. We are known for our great customer service and are so shocked to hear that this was not your experience. We can assure you that we will reach out to our front desk staff team regarding the overall customer service, for immediate action and resolve. Again, we are so sorry that we failed to exceed your expectations, but we do wish you all the best in all your future travels.
Overpriced I was rather disappointed with the accommodations - only one device on wi-fi, no coffee in room or anywhere on the premises - for $150/per night. Maybe it was the location, but not worth the price, go ahead and pay a little more, you'll get a lot more!
Business response:
Thank you for sharing your review. I'm so sorry to hear that you were not aware of our ‘Simple’ philosophy --- that guests pay only for the amenities they want to use (like daily cleaning and linen changes). It sounds like this felt like an inconvenience to you instead of a customized positive experience and we're so sorry we disappointed you. We wish you all the best in your future travels.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
I’m not usually the one to leave a review.. however i feel this was needed. Terrible place to stay. Hard bed. Floors were super dirty, they handed us a broom to Sweep ourselves. Gave us 2 towels and Charged money for any extra clean ones.
Business response:
Thank you for sharing your experience, Brent. I'm so sorry for all the hiccups, delays, and issues you had during this stay. This isn't typical and we just hate that we've disappointed you.
Business response:
I'm so sorry we've disappointed you, Lisa. Thank you for this feedback so we can always be improving.
Frequently asked questions about Extended Stay America Select Suites - Panama City - Callaway
How is Extended Stay America Select Suites - Panama City - Callaway rated?
Extended Stay America Select Suites - Panama City - Callaway has a 3.2 star rating with 1,148 reviews.
When is Extended Stay America Select Suites - Panama City - Callaway open?
Extended Stay America Select Suites - Panama City - Callaway is open now. It will close tomorrow at 12:00 a.m.