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Extended Stay America Select Suites - Panama City - Callaway
- Hotels
- Callaway, FL
About this business
Location details
902 N. Tyndall Parkway, Callaway, FL, 32404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Very poor customer service. No new linens unless you bag them up and take them to the office, and most of the time no one was in the office. Very noisy, no coffee pot provided. Not a VERY good place to stay.
Business response:
Thank you for sharing your comments, Nancy. We are so disappointed to see that you did not enjoy your time with us. Along with our super clean rooms we are known for our superior level of customer service. We also apologize that you were not aware of our unique amenity offerings prior to checking in and any issues with noise that you experienced. We will make sure that we address these concerns with our front desk team so that we can improve in these areas for all our future guests.
Transient Hotel, better choices available nearby This is not a typical hotel, but an extended stay facility for transient workers. Don't expect typical hotel courtesies. No maid service. You must pay fee for a change of towels/sheets, which you must claim during limited service hours. Front desk id manned only from 10am to 7pm, not one available outside those hours. I booked for 12 days, not knowing there was an absolute no refund policy. When I finished my business earlier, they would not even consider a refund for remainin... read more
Business response:
Thank you for this detailed review of your stay, Robert. We are terribly sorry for the many troubling encounters and inconveniences that you experienced at our hotel. We sincerely apologize that you were not aware of our unique amenities, and that it caused an inconvenience during your time with us. Since we are more of an extended stay, we allow our guests to customize their experience and only pay for the items that you need or want to use in order to keep our rates super low and affordable. We can't apologize enough that ... read more
Issues hotel Didn’t get my two rooms for two nights just one and I also spent money on this app and the hotel was booked when we got there
Business response:
Thank you for taking the time to review your recent stay, Zanious. We can't apologize enough for the troubles that you encountered because of the booking issues you experienced. This is no way represents the high level of professionalism and efficiency that we strive to give all our guests. Be assured that your detailed feedback regarding your experience will be used to ensure that we are revisiting our standards and training to prevent this from happening in the future.
Business response:
Thank you for your feedback. I'm sorry we did not exceed your expectations and wish that our accommodations had better met your needs during this stay.
Very dirty place, staff was not wanting to help. Check-in was very unprofessional, I literally waited at least 10 minutes then called from phone and guy was extremely rude said I'll be in few.
Business response:
We apologize that you did received such a negative impression after staying at our hotel, Georgia. Our staff works hard to deliver a stay that is full of great customer service and hospitality and we are so sorry that this did not come across. Thank you for your feedback so that we can work to improve in this area.
Bed was dirty. Long check in. Trash under bed and in room.
Business response:
We are so sorry to hear that your experience was not the exceptional one that we intended for you because of the lack of cleanliness, Shannon. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that we are improving the level of service we are providing to each of our guests.
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
THE WORST! This was absolutely the worse hotel. My son is moving to Panama City and had eveything he owned in this hotel and he was robbed!! He filed a police report. Because he felt unsafe, he checked out early. He had 5 days left on his reservation and the hotel refused to refund him his money. He lost thousands of dollars and the hotel would not even have sympathy enough to refund him a few 100 dollars! Because it didn't look like someone broke into his room we believe it was a staff member who had a key. We talked to 4 d... read more
Business response:
Thank you so much for this detailed review, Tracy. We can't tell you how disappointing it is to see that your son was so unhappy during his time with us. Our intent is to create a comfortable stay that is full of excellent service and hospitality. We can't apologize enough that this is not what came through during his time with us, and that he was left with this impression. We are known for our sparkling clean rooms, great customer service and affordable rates and are so sorry that his time with us did not reflect that. We c... read more
Frequently asked questions about Extended Stay America Select Suites - Panama City - Callaway
How is Extended Stay America Select Suites - Panama City - Callaway rated?
Extended Stay America Select Suites - Panama City - Callaway has a 3.2 star rating with 1,179 reviews.
When is Extended Stay America Select Suites - Panama City - Callaway open?
Extended Stay America Select Suites - Panama City - Callaway is open now. It will close tomorrow at 12:00 a.m.