Extended Stay America Select Suites - Panama City - Callaway

Business response:

Thank you so much for this detailed review of your stay, Vina. We are so sorry to see that your stay was not met with the level of comfort and overall hospitality that we strive to deliver to each of our guests. We are sorry that you were not made aware of our unique amenity offerings. Since we are more of an extended stay, many of our guests prefer to bring their own items, such as cookware or utilize the items that we provide at an additional charge. We know that this is not what most guests are used to, but it helps keep ... read more

Business response:

Thank you for your review, Vina. We value your feedback and are sorry to hear that our rooms did not provide you with the amenities you expected. We know most hotels provide daily cleaning and other amenities so that is a natural expectation. WoodSpring Suites is a value focused hotel specializing in extended stays, which is why we offer bi-weekly housekeeping for guests staying more than seven nights. This allows us to provide the best value possible for our guests so that they customize their stay just the way they would l... read more

Business response:

Thank you so much for taking the time to review your stay at our hotel. We are so sorry for the impression that you were left with of our staff. This is not the high level of customer service that we are known for and apologize that this was your encounter. Be assured that this serves as an opportunity to revisit our standards and training to provide the great guest experience that we always strive to deliver. We hope that all your future travels are wonderful ones 

Business response:

Thank you for taking the time to review your recent stay at our hotel, James. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay. 

Business response:

We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area. 

Business response:

Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay. 

Business response:

Thank you for your feedback. We are so sorry to hear that you were not made aware of our unique approach to lodging - that guests pay only for services and amenities they want. About the housekeeping, we include room cleaning service every 14 days in the base rate, but more frequent service can be requested. Many guests prefer the privacy that comes with limited Housekeeping and our Linen Exchange program. It sounds like our accommodations did not meet your needs and we are sorry we disappointed you. We'd love to welcome you... read more

Business response:

We are glad our location was especially convenient for you during this stay. Thanks for staying with us. 

Business response:

Thank you for letting us know how we are coming across and what areas we need to address - like ensuring all guests understand our unique approach to lodging. We include basic amenities in the rate and then allow guests to customize so they pay only for what they want to use (like more frequent room cleaning, linen exchange, cookware, etc.). It would be a bit shocking if you weren't expecting this and we're so sorry we disappointed you.