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Extended Stay America Select Suites - Phoenix - Deer Valley
- Hotels
- Phoenix, AZ
About this business
Location details
20827 N. 27th Ave., Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our room reaked of weed .
Business response:
Dear Rosa, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
Sucio El lugar no estaba limpio, pisos manchados, alfombras sucias. Recepción algunos fueron poco amables
Business response:
Dear Williams, Thank you very much for staying at our hotel. We consistently aim to provide our guests with the highest standards of comfort and cleanliness, and it is regrettable to learn that we did not meet your expectations. We extend our sincere apologies for any inconvenience caused. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future.Sincerely,Hotel Management
Making a reservation at Extended Stay America was the biggest mistake ever—my husband was extremely PO. Worst HARD mattress we have ever experienced—impossible to get comfortable and had a long travel day planned. Hooking up the Cpap discovered tons of hair on floor behind night stand, then looked under bed, oh my! …and headboard needed a good cleaning, gross. Room was very outdated and looked nothing like the Travelocity pictures.
Low budget atmosphere Smells like smoke everywhere very low budget atmosphere pictures look nothing like the actual room
Business response:
Dear Guest, Thank you for reviewing our hotel. We are truly sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is to have a clean room that is also free of smoke. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Your feedback is valuable to us in identifying areas for improvement, and we are grateful for your patience and understanding. Thank you.Sincerely,Ho... read more
Not clean The room was not clean and we left and went elsewhere
Business response:
Dear Kathy, Thank you for taking the time to review your stay with us. We apologize for the inconvenience caused to you due to the room not being up to our usual standards of cleanliness and comfort. We understand that this must have hindered your experience. We are taking the necessary steps to improve our housekeeping procedures to ensure this doesn't happen again. Our goal is to provide each guest with an outstanding and seamless stay, so we hope that you will give us another chance to serve you and show you the hospitali... read more
The front office worker, Rebecca, was no where to be found. Had to wait over half an hour for check-in. Rebecca was extremely rude, and refused to allow me to talk.
Business response:
Dear Athena, We're grateful for your feedback following your stay. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced upon your arrival. We take our guest comments seriously, as they will help us enhance the experience for future guests. Your patience is highly appreciated, and we hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Sincerely,Hotel Management
Don’t do it! Did not feel safe. Trash all over parking lot. The building is old and dingy. It felt dirty.
Business response:
Dear Guest, We acknowledge your recent feedback regarding your stay at our hotel, and we are genuinely sorry that your experience did not align with your expectations. We understand that first impressions are important, and clean accommodations play a vital role in creating a pleasant stay. Thank you for bringing this to our attention, and we will take immediate action to ensure that our guests have a comfortable and enjoyable experience. We value your patronage and hope to welcome you back soon.Sincerely,Hotel Management
Beds are horrible I felt all the spings in it and I couldn't sleep at all
Business response:
Dear Christopher, Thank you for your recent stay and for taking the time to leave a review. We want every guest who stays with us to have a relaxing, rejuvenating visit. Therefore, we are disappointed this was not your experience, and we hope you will accept our apology. Please know our front desk associates are always available to help make you as comfortable as possible. We will look into this; thank you for letting us know. We hope you will stay with us again so that we can provide you with a better experience.Sincerely,H... read more
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Deer Valley
How is Extended Stay America Select Suites - Phoenix - Deer Valley rated?
Extended Stay America Select Suites - Phoenix - Deer Valley has a 3.3 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Phoenix - Deer Valley open?
Extended Stay America Select Suites - Phoenix - Deer Valley is open now. It will close tomorrow at 12:00 a.m.