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Extended Stay America Select Suites - Phoenix - Deer Valley
- Hotels
- Phoenix, AZ
About this business
Location details
20827 N. 27th Ave., Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our room smelled so dirty, we opened the windows right away. it was so runned down, electric socket didn’t work in the bathroom. We were in a rush to get to the wedding so when I mentioned it at checked, it didn’t matter the front lady said because we are to let them know right away. Ridiculous…We stayed there for a wedding near by. It’s such a shame because the area is nice and the outside of the hotel looks decent.
Business response:
Dear Patricia, Thank you for taking the time to review your experience. Our team follows the most rigorous industry standards and makes every effort to provide clean and well-maintained suites for every guest. Therefore, we sincerely apologize for the inconvenience you encountered with us, especially during such an important occasion. Please rest assured we will address these concerns with our housekeeping and maintenance teams to prevent future occurrences. We appreciate you informing us as we continually strive to improve ... read more
Very noisy AC. Stain on pillow case. Could hear neighboring bathroom fixtures. Grab 'n breakfast...coffee/tea & mufin in plastic...ugh. Staff very nice.
Business response:
Dear PETER, We are disappointed that your recent visit was far from the quality standards we strive to uphold. We always aim to make sure each guest has a pleasant stay, so we apologize this was not your experience. We appreciate you sharing these details, and we will review them with the respective teams to prevent such lapses from repeating. We hope you will stay with us again soon and allow us the opportunity to show you the exceptional accommodations you deserve.Sincerely,Hotel Management
This hotel smelt so terrible. There are brown spots all over the walls, there are stains on the carpets.
Business response:
Dear Isabella, Thank you for sharing feedback about your recent stay. We understand the importance of a pristine hotel environment in shaping a pleasant stay, and we apologize for any inconvenience you may have experienced. Our hotel is committed to upholding the highest standards of cleanliness for all our guests, and we will take the necessary steps to address this matter with the utmost care. We hope you will consider giving us another opportunity to showcase our dedication to providing exceptional experiences during your... read more
Breakfast is a joke! It says free breakfast but it is horrible. The only food was packets of instant oatmeal and packaged muffins, with powdered nondairy creamer for your coffee. And the room was shabby and beat up, and the shower faucet wouldn't turn off all the way, and the building is noisy.
Business response:
Dear Meredith, Thank you for sharing your experience. We apologize if our breakfast options did not meet your expectations. Your feedback regarding the quality and variety of our breakfast offerings will be shared with our team for improvement. Additionally, we apologize for any inconvenience caused by the condition of your room and the noise level. We are committed to addressing these issues with the appropriate individual to enhance the guest experience. Thank you for bringing these matters to our attention.Sincerely,Hotel... read more
Found dead Bugs in room. This motel is for the homeless and out of town workers.
Business response:
Dear Jerry, Thank you for choosing us and for sharing your review. We are genuinely sorry for the presence of dead insects in your room and for any oversight on our part. Please consider this an isolated incident. We take neatness as our top priority and will do everything possible to discourage the entrance of outside pests. We follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, your room will be inspected professionally and treated as a precaution. We wish to make a better... read more
There were roaches in the kitchen area, the carpet was dirty and the room smelled mildew.
Business response:
Dear Sharon, Thank you for choosing us and for sharing your review. We are genuinely sorry for the cleanliness, odor, and presence of insects in the kitchen area and for any oversight on our part. Although some instances were isolated, we want to reassure you that we take neatness as our top priority and will do everything possible to discourage the entrance of outside pests mentioned. We follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, your room will be inspected profess... read more
Look elsewhere. Terrible smell when you walked in. A smell of chicken and plastic in the elevator and second floor. The first room we were given had a strong smoke smell in a non smoking room. We went back down stairs and asked for another room. The smell was better. The person above us was loud and it took a while to get my daughter to sleep. I had to set the a/c to constant fan and put white noise on to drown out the loud upstairs neighbor.
Business response:
Dear Guest, We sincerely apologize for your distressing experience while with us. It's concerning to read about the issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. Our front desk team is always there to help you. Please return... read more
Sleeping in ashtray Room smelled like cigarettes. Toilet seat was broken and A/C unit was very noisy. Staff was very friendly but facility was very run down.
Business response:
Dear Brian, Thank you for your review. We appreciate your feedback and apologize for the inconvenience you encountered during your stay. Ensuring your comfort is essential, and we regret falling short of expectations. Your comments will be shared with the team to enhance future experiences. We thank you for acknowledging our friendly staff and hope you'll consider giving us another chance to provide an improved and more enjoyable stay. Your feedback is valuable, and we're committed to improving.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Deer Valley
How is Extended Stay America Select Suites - Phoenix - Deer Valley rated?
Extended Stay America Select Suites - Phoenix - Deer Valley has a 3.3 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Phoenix - Deer Valley open?
Extended Stay America Select Suites - Phoenix - Deer Valley is open now. It will close tomorrow at 12:00 a.m.