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Extended Stay America Select Suites - Phoenix - Deer Valley
- Hotels
- Phoenix, AZ
About this business
Location details
20827 N. 27th Ave., Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible and scary Horrible. The whole building smells of smoke so the description of non smoking is bonkers. It’s so old and dirty I didn’t want to touch anything out take off my shoes. The free breakfast was more of a snack. Oh and we were welcomed by a woman peeing in the parking lot. And it wasn’t even cheap. Had no idea I was booking a place like this. Such a rip off. Do not stay.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will co... read more
The restroom has a strong smell of urine.and no trash can inside the room.
Business response:
Dear Leonor, We apologize for the inconvenience caused by the odor in the restroom and the absence of a trash can in your room. Maintaining cleanliness and providing essential amenities are priorities for us, and we regret falling short in this instance. Rest assured, we take your feedback seriously and will address these issues promptly to ensure a more pleasant experience for our guests. Your comfort is important to us, and we appreciate your understanding. If you choose to stay with us again, we're committed to providing ... read more
Room was not clean. Lounge chair was so dirty it was sticky, had to wipe with wipes just to touch it. Tv remote was also not cleaned. Room had new paint odor. Also the street noise was unbearable. Toilet was left dirty. For the price of a single night stay you would expect better. First time hotel . Com has let me down. Will not stay in extended stay hotel again.
Business response:
Dear John, Please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
Manager did NOT CARE at all that the room was dirty. The pictures are gross!
Business response:
Dear Sheri, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the concerns you experienced with our staff. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate you bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for ... read more
Not a good stay. The room didn’t feel clean, carpets felt dirty. Bathroom sink didn’t drain, heard road noise through windows as if they were open, walls not insulated enough and can hear people in next room and when they used the shower at 4am. Staff weren’t all that friendly and felt like I was inconveniencing them. They advertised breakfast grab and go, it was only a chocolate muffin. Very disappointed especially for the price I paid.
Business response:
Dear Guest, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with our team to see what went wrong and how we can enhance our guest experience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Si... read more
Room from tales from the crips. I got in late my plane arrived late they couldn't check me in it was very sketchy the reception put me in a room that smelled like pee like feces was dirty the floor had mud the bathtub was dirty it had a dirty sponge it was the creepiest room I've ever stayed in I couldn't even sleep 2 hours and left . The shower SO DIRTY DIDNT EVEN SHOWER.
Business response:
Dear Maria, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback. We hope to have the priv... read more
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Deer Valley
How is Extended Stay America Select Suites - Phoenix - Deer Valley rated?
Extended Stay America Select Suites - Phoenix - Deer Valley has a 3.3 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Phoenix - Deer Valley open?
Extended Stay America Select Suites - Phoenix - Deer Valley is open now. It will close tomorrow at 12:00 a.m.