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Extended Stay America Select Suites - Phoenix - Deer Valley
- Hotels
- Phoenix, AZ
About this business
Location details
20827 N. 27th Ave., Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just Don't Go There.
Business response:
Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback, and we are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
Elevator did not go to bottom floor
Business response:
Thank you, Candice, for your stay. Please accept our apologies for the difficulties you experienced with the elevator service. Thank you for your valuable feedback; we will address this properly. We hope to have another opportunity to provide you with a flawless visit the next time you are in the area. Sincerely, Hotel Management
It was really dirty
Business response:
Stefany, thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that it did not happen during your stay. We appreciate your patience, and we do hope you give us another chance in the future. Sincerely, Hotel Management
The property was in a shocking state. Smelled of cigarette smoke. No fire alarm. No door handle on the bathroom door, yet there was a locking mechanism (latch) in it meaning that you could get locked in the bath room if you shut the door. Broken glass on the floor.
Business response:
Dan, thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret the inconvenience you had and appreciate your patience. It was an honor to host your visit, and we hope you will give us another chance in the future. Sincerely, Hotel Management
It smelled like cigarette smoke through the entrance of the lobby, our room smelled like cigarette smoke also. The sheets had stains on them. Tweakers walking around the building early in the morning. Our shower wouldn’t shut off.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Nothing at all to like. The room stank like animal urine and smoke, i had to push my way through a gang of thugs WITH GUNS just to move my car away from them as i saw them from my window. Reported it to management who only shrugged their shoulders. Ill never recommend or stay there again. Place was a dump. Dirty, filthy, trash in the parking areas, and the staff was VERY RUDE.
Business response:
Thank you for your honest evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our team regarding the service issues you encountered and take steps to ensure we are more consistent in our service delivery. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Deer Valley
How is Extended Stay America Select Suites - Phoenix - Deer Valley rated?
Extended Stay America Select Suites - Phoenix - Deer Valley has a 3.3 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Phoenix - Deer Valley open?
Extended Stay America Select Suites - Phoenix - Deer Valley is open now. It will close tomorrow at 12:00 a.m.