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Extended Stay America Select Suites - Phoenix - Deer Valley
- Hotels
- Phoenix, AZ
About this business
Location details
20827 N. 27th Ave., Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Last minute thing was driving from oklahoma to sacramento stayed in phoenix wanted to stay here because 3 years ago i did but its gone down rooma smelled and when i went to restroom at night big roach was walking under sink
Business response:
Thank you for choosing to stay with us again. We are sorry for the cleanliness issue you encountered this time. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
I paid for my nightly stay at extended a stay and reserved the room before paying for the trip well drove there witch was over five hour drive let me remind who ever this may concern gas exspenses in top of vehicle rentql fir my favorite holiday that ended very poorly due to the coperate of expedia that some how took my money of 120.00 for the room that was promised by time we arrived not only was there no room there were no way to be refunded my money that expedia promised me that that money of mine was going on the hotel f... read more
Business response:
Thank you for your review. We certainly apologize for the issues you encountered with your reservation which led to your disappointing stay. Our hotel has a standard cancellation policy that applies in most situations such as yours. If you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We recommend that you contact them directly for the resolution regarding your billing concerns. We appreciate your patience, and we hope you will allow us another opportunity to ... read more
Worst customer service ever. I did a book now Pay later stay so at checkout it was $0 I had gotten really sick with covid 2 days before travel and thinking because I did the book now pay later I wouldn’t be charged since we weren’t going to travel. After reviewing my account I was charged for a night and told they couldn’t do anything about it even though I never stepped foot on the property. Vary poor management that I spoke with two times.
Business response:
Thank you for taking the time to give us your feedback. We are sorry for the issues you encountered with the charges. As your review is anonymous, we would appreciate additional information so we may properly investigate and follow up. We appreciate your business and hope to have the opportunity to resolve these concerns to your satisfaction. Sincerely, Hotel Management
I rented this room for my nephew for one night. He said they were unable to stay at all because they were told the room had bed bugs and there were no rooms available. I am requesting a refund. The staff said they would refund the payment but as of now - 4/10/2021 - they have not.
Business response:
Thank you for choosing to stay with us and sharing your concern. We are disappointed to read your feedback and apologize for the problem outlined in your review. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. As your review is anonymous, we would appreciate additional information to identify the room you occupied to professionally inspect and treat as a precaution. We hope yo... read more
The noise was continuous throughout the night. From dogs barking and loud conversations it was hard to rest.
Business response:
Thank you for sparing some time to share your concerns with us. We always want our guests to have a comfortable stay, but we apologize for the disturbance you experienced. We also regret knowing that our associates were unable to resolve your complaint to your satisfaction. We hope you will offer us an opportunity to deliver a better experience the next time you are here. Sincerely, Hotel Management
I did not like anything dirty , staff did not wear mask,no hair dryer in the rooms ,horrible that I was not awake enough to see the room and how dirty it was I picked this motel because was 2 minutes from my granddaughter house I will not stay there again ... the general manager did give me a full refund which I greatly appreciate
Business response:
Thank you for your recent stay and for your feedback. We apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We will also share your comments with our team regarding the service issues you encountered and take steps to ensure we are more consistent in our service delivery. We hope to have the chance to welcome you back and redeem ourselves. Sincerely, Hotel Management
Staff not very helpful or friendly. While the kitchen and bathroom surfaces were clean enough, the rest of the room was not. The floors in particular were disgusting. Sticky, stained and not swept, debris under tables and bed.
Business response:
Thank you for your honest evaluation. We apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We will also share your comments with our team regarding the service issues you encountered and take steps to make sure we are more consistent in our service delivery. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
I liked nothing about this hotel. Got there at 3 for check in waited till 5 before i had a room. They said they didn't have any ready they were being cleaned. Then i over hear them saying that they don't have bed sheets for the beds. So was hoping that i got clean sheets when i did get a room. Room looked dirty smelled funny also. Went and got a bottle of lysol and used almost all of the can. Would have left to a different hotel but spring training was in town so no other hotels were available. Will never stay here again and... read more
Business response:
Thank you for selecting our hotel. Timely and impeccable service is a must; therefore, we are very sorry for the unfortunate delay in getting your accommodations ready for your arrival. We also apologize for the suite not being cleaned well. We will discuss this with our housekeeping team to be more diligent. We appreciate your feedback and hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Deer Valley
How is Extended Stay America Select Suites - Phoenix - Deer Valley rated?
Extended Stay America Select Suites - Phoenix - Deer Valley has a 3.3 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Phoenix - Deer Valley open?
Extended Stay America Select Suites - Phoenix - Deer Valley is open now. It will close tomorrow at 12:00 a.m.