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Extended Stay America Select Suites - Phoenix - Deer Valley
- Hotels
- Phoenix, AZ
About this business
Location details
20827 N. 27th Ave., Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
? Unfortunately I can’t rate anything. Went to check in after having a reservation just to find out the hotel was over booked
Business response:
Tawney, we appreciate you taking the time to provide feedback. We are sorry our hotel was overbooked and that we were unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will allow us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Joanne, thank you for choosing our hotel for your stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
When I checked in a man that lives there stood behind me and listened to my conversation with the clerk. She knew him well. She had crazy colored hair but was kind. The room and bedding was terrible. Horrible pillows, dim lights
Business response:
Debi, thank you for your review. We are sorry for the issues you encountered in your room. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We also apologize for the isolated incident you mentioned and for the inconvenience this caused you. We regret this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Management
Didn’t come to check us in right away but kept talking with friends Property needs updating and to be cleaner and smells bad
Business response:
Cindy, thank you for staying with us and for taking the time to post a review. We're sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Also, your comments with regard to the smoke odor have been shared with the housekeeping team. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Poor condition, shower was small handheld propped on a rail, fire inspectors visited room before we got in & left a mess on the tables & floor
Business response:
Thank you for your review. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
This hotel is horrible! Dirty everything! You feel like you need to wash after touching anything. The bathroom smelled like urine. The halls are very poorly lite and the carpet is very dirty. Will NEVER stay again.
Business response:
Bruce, thank you for your review. We apologize for the odor and cleanliness issues you encountered while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Deer Valley
How is Extended Stay America Select Suites - Phoenix - Deer Valley rated?
Extended Stay America Select Suites - Phoenix - Deer Valley has a 3.3 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Phoenix - Deer Valley open?
Extended Stay America Select Suites - Phoenix - Deer Valley is open now. It will close tomorrow at 12:00 a.m.