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Extended Stay America Select Suites - Phoenix - Deer Valley
- Hotels
- Phoenix, AZ
About this business
Location details
20827 N. 27th Ave., Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we checked in they had no room available for us. They over booked guessed. They were also short staff and the lady that helped us was the lady that does laundry.. she was amazing she made it happen for us at the end. But i would never stay there again
Business response:
Thank you for your review. Please accept our sincerest apologies for the issues you encountered at the time of check-in. Your comments are important to us, and we will surely review them with the appropriate individuals. Although we did not meet your expectations this time, we hope you will consider our hotel on your next visit to the area so we can better deliver the experience you should always expect from us. Sincerely, Hotel Management
You had junkies in the parking lot, And homeless, but thats not your fault. The rooms were ok but I would not stay there again
Business response:
Thank you for being our guest and sharing your feedback. We are sorry to read your comments and regret any inconvenience you had. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Sincerely, Hotel Management
Nasty! This is the worst place! Nasty! I should not have to pay. It was so bad I couldn’t stay. Low life people hanging out in the parking lot too. Dangerous, dirty, scary!!!!!!!
Business response:
Debra, thank you for staying at our hotel. We want every guest to have a positive experience, and we apologize for the difficulties that kept you from having a worthwhile stay. We hope you will accept our apologies, and we look forward to another opportunity to make it up to you. Sincerely, Hotel Management
Hotel surrounding and room was dirty and smelled
Business response:
Greg, thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping team to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
Halan, on behalf of our entire staff, we sincerely apologize if we did not live up to our high standards during your recent visit. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
Avoid at all costs, “cheap” price isn’t worth it. Very rude front desk staff checking in. Dark hallways lined with trash. Sketchy clientele that are up all hours of the night. For the same price you can get a much nicer hotel. To top it all off after checking out driving out of the parking lot I ran into a large pothole and blew out my left front tire. Avoid this place at all costs.
Business response:
Derek, we apologize for the behavior of our associates at the front desk and the cleanliness issue in the hallways. We will discuss your comments with our front office and housekeeping teams to ensure we enhance our service delivery. Moreover, we are sorry for the disturbance you experienced. It is never our intention to disappoint any of our guests, and we hope to host you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Deer Valley
How is Extended Stay America Select Suites - Phoenix - Deer Valley rated?
Extended Stay America Select Suites - Phoenix - Deer Valley has a 3.3 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Phoenix - Deer Valley open?
Extended Stay America Select Suites - Phoenix - Deer Valley is open now. It will close tomorrow at 12:00 a.m.