This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Phoenix - Deer Valley
- Hotels
- Phoenix, AZ
About this business
Location details
20827 N. 27th Ave., Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are disappointed to learn that we did not meet your expectations. Please accept our apologies if we did not provide you with the stay you deserve. We hope you will consider returning so we can show you the hospitality for which we are known. Sincerely, Hotel Management
Bob Everything was dirty. Hair on beds and towels. People working on vehicles in the parking lot. Some employees not wearing masks. Not requiring customers to wear masks. Web site stated grab and go breakfast. I was told it was temporarily discontinued. I think management are using Covid 19 as an excuse to cut corners. I will never book a stay at any of these facilities.
Business response:
Robert, thank you for your review. We apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Kindly know, it has been a top priority to coordinate our efforts throughout our hotel to ensure continuity in keeping our guests safe. Therefore, we appreciate you bringing this to our attention so we may take proper action. We truly hope you will give us another chance to prove we are committed to providing outstandi... read more
Business response:
Samantha, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Daniel, thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
My stay Elevator was broke. Vending machines broke. Stafff was never present at dest but were very nice when i did see them.
Business response:
Seejay, thank you for your review. We sincerely apologize for the maintenance issue and regret the inconvenience it caused. We would like to inform you that our engineering team has been working on fixing the problems with the elevator. We also offer our apologies as our associates were not present at the front office when needed. Such a lapse in service is not acceptable, and we assure you to look into this situation. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Night employee sleeping on the job I walked in shortly after 11pm to check for a room. Nobody was behind the front desk as I called out for assistance. I assumed the front desk employee was away walking the property so I sat in one of the chairs in the lobby. After waiting for over ten minutes I decided to call the hotel number and got the corporate operator. I mentioned there was nobody at the desk and they called for me of which David the front desk employee popped out of the side where he appeared to be sleeping. I then a... read more
Business response:
Rafael, thank you for being our guest. We not only offer our apologies for our associates not being present at the front office upon your arrival but also for the behavior of one of them. Such lapse in service is not tolerated, and they have been reminded of our goal to deliver excellent hospitality. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to serve you again. Sincerely, Hotel Management
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
disappointed, request refund for one night stay I selected the hotel from the website, upon arrival and one day stay I am greatly disappointed. I stayed in 304, hotel clerk was no friendly, asked redundant personal questions, all of my personal information entered during online registration. There are no amenities, no blow dryer, no coffee maker, only tiny bathsoap, the bath towels were still damp, musty, furnitures were old, scrapped, a lot of scratches, no continental breakfast in the morning and overall disappointment. I ... read more
Business response:
Leonard, please accept our sincerest apologies for the disappointing stay you had, and we regret the unsatisfactory service you received from our front desk associate. Your comments have been shared with the appropriate individual to ensure a better outcome going forward. Please know, our in-room amenities are kept at the front desk and are complimentary. We value your feedback and invite you to stay with us for a much better experience. Sincerely, Hotel Management
This is by far the worse hotel I ever stayed in the beds feel like your literally laying on a pile of bricks, the stove is so stained and rusty I refused to use it, the tv is out dated with incorrect tv channels and shows are blurry had to watch our car DVD players. The faculty had police fire fighters and paramedics called the 1st 20 min we checked for an issue, and not to mention it’s a lot of traffic running in out of that faculty it seems very unsafe I would not recommend this hotel and I would never stay at another exte... read more
Business response:
Tanesia, thank you for your review. We strive to provide a comfortable and stress-free stay for our guests, and we are genuinely sorry for your dissatisfying experience. Please accept our apologies for the issues you encountered with the beds, stove, and television of your suite. Our maintenance and housekeeping teams are already working to solve the concerns you outlined, so thank you for bringing this to our attention. We value your feedback and hope you will consider giving us another chance to prove we are up to the task... read more
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Deer Valley
How is Extended Stay America Select Suites - Phoenix - Deer Valley rated?
Extended Stay America Select Suites - Phoenix - Deer Valley has a 3.3 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Phoenix - Deer Valley open?
Extended Stay America Select Suites - Phoenix - Deer Valley is open now. It will close tomorrow at 12:00 a.m.