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Extended Stay America Select Suites - Phoenix - Deer Valley
- Hotels
- Phoenix, AZ
About this business
Location details
20827 N. 27th Ave., Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad employees I walked in after a late trip and the man at the counter didn’t even acknowledge me. Then when he finally did, the first thing ever said was ‘we dont have any rooms but how can I help you?’ I then said, ‘I just booked the last available room online about 30 minutes ago can you please check again?’ After mumbling a bunch of nonsense about how I managed to get the last room he finally got me the room key. I go up to the room, key doesn’t work. I go back down and say ‘this key doesn’t seem to work’ and he scanned ... read more
Business response:
Travis, please accept our sincerest apologies for the disappointing experience you had and regret the reservation issue you encountered. We are reviewing this with the appropriate team so that it is not repeated again in the future. Also, we are sorry for the disappointing service you received from our front desk associate. We understand your frustration and have shared with the appropriate individual so that we can better serve going forward. We hope you will consider giving us a chance in the future so we can provide you w... read more
Worst Extended Stay in AZ 3rd time in a row booked room online and and once get to check in “paul” at front desk was extremely rude and unprofessional. I spend half my nights of the month in hotels all over the valley, 90% of the are Extended Stays, first 2 I ended up cancelling my reservation and going elsewhere. This ones location is very convenient to freeways but now after 3rd time in a row I’ve been treated extremely poorly even after overlooking the homeless people, trash all over parking lot and used needles and caps ... read more
Business response:
Thank you for being loyal to our brand. We hate losing our loyal guests and are extremely sorry for letting you down during this visit. We want our guests to experience genuine, attentive, and warm service throughout their stay, and we hope you will accept our apologies for falling short of this. We are grateful for your feedback, and we have shared your concerns with the appropriate individual. Please give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Clogged Tub Tub was clogged and the cleanliness was not great..And there were bugs in the tub..
Business response:
Mary, on behalf of our entire team, we apologize for the issues with the condition of your room. This is not acceptable, we will immediately discuss your comments with the housekeeping and maintenance teams, and we will promptly address these issues to improve our services and facilities. Also, Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. Once again, our apologies for the inconvenience you experienced. We are grateful for yo... read more
I didn't like the smell of the room. It smelled like old oil had been used for cooking. The towels were thin & thread barren. The amenities in the room were lacking. I will not be staying here in the future.
Business response:
Thank you for being our guest. We are sorry for the issues you had with your room and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the suite to remove the smell. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Extremely poor customer service I called ahead to say I was coming in late and the front desk said that wouldn’t be a problem. When I got there I was greeted with, “we do t have any rooms. It doesn’t matter if you have a reservation, we don’t have any rooms”. This went for about half and hour before the front desk person finally talked to someone on the phone that explained to him what the issue was and how to solve it, as like I said, I had a reserved room. Then, after all that and being told it’d have to go somewhere else,... read more
Business response:
Alec, thank you for sharing your feedback with us. We are truly sorry for the problems you encountered at the time of check-in. We also apologize for not being able to accommodate you in the room of your choice. We are working with our staff so ensure we do not repeat what you experienced with our future guests. Thank you again, and we hope you will give us another chance to demonstrate the excellent service we strive to provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Deer Valley
How is Extended Stay America Select Suites - Phoenix - Deer Valley rated?
Extended Stay America Select Suites - Phoenix - Deer Valley has a 3.3 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Phoenix - Deer Valley open?
Extended Stay America Select Suites - Phoenix - Deer Valley is open now. It will close tomorrow at 12:00 a.m.