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Extended Stay America Select Suites - Phoenix - Deer Valley
- Hotels
- Phoenix, AZ
About this business
Location details
20827 N. 27th Ave., Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Made a reservation through hotels.com and then we got there. They said they were all booked and it’s too bad for us.
Business response:
Elle, thank you for taking the time to provide your feedback. We are sorry we were unable to accommodate you and apologize for the inconvenience this caused to you. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve, and we assure you we will. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
People hang out in parking lot at all times, making me feel uncomfortable. Not sure if they were druggies or whatever.
Business response:
Thank you for staying with us and reviewing your experience. We apologize for the inconvenience you encountered during your stay. The safety and security of our guests and their property are of utmost importance to us, and we work closely with the local police station to maintain a safe and secure environment in our hotel. We hope you will give us another chance as we are confident we can replace this experience with a more positive memory. Sincerely, Hotel Management
Very dirty hotel
Business response:
Nicole, please accept our apologies for the inconvenience and less than the favorable experience you had at our hotel. Although we make every effort to provide a clean, comfortable room and an outstanding guest experience, sometimes we fall short. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Very noisy. Walls amd ceilings paper thin
Business response:
Brian, thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest. We are sorry your stay was disrupted by noise from other guests of the hotel. We hope you will allow us another opportunity to provide you with a better experience. Sincerely, Hotel Management
It was my first time to stay at Extended Stay, and this will also be my last. I found a cockroach flying across the room and I had smashed it with my shoe to get rid of it. The property is old and it smells.
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable and clean environment when staying with us. We have shared your comments with our pest control provider so that they can take the necessary steps. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will reconsider us as your hotel of choice if you are in the area again. Sincerely, Hotel Management
卫生差 酒店设施陈旧，卫生很差，床单上还有没洗干净的污渍，下次不会来了
Business response:
Mingzheng, thank you for being our guest. We apologize for your disappointment with the overall condition of our property. We have alerted our maintenance staff to your concerns, and we will be more proactive in replacing items that are beginning to show wear. We have also shared your feedback with our housekeeping team to see where we went wrong, so necessary improvements to our processes can be made to correct our performance. We would like to regain your trust and hope you will give us that opportunity in the future. Sinc... read more
Get rid of the slumbs and clean the rooms better. The room needed to be cleaned. Right when you walked first was a really bad smell and coffee on the counter where someone spilled. Then all of the counter tops were dirty. Floor needed swept. People at the front desk were rude besides the younger girl who checked me out she was nice. There was drug deals going on in the parking lot.
Business response:
Dear Guest, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Deer Valley
How is Extended Stay America Select Suites - Phoenix - Deer Valley rated?
Extended Stay America Select Suites - Phoenix - Deer Valley has a 3.3 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Phoenix - Deer Valley open?
Extended Stay America Select Suites - Phoenix - Deer Valley is open now. It will close tomorrow at 12:00 a.m.