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Extended Stay America Select Suites - Phoenix - Deer Valley
- Hotels
- Phoenix, AZ
About this business
Location details
20827 N. 27th Ave., Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked the proximity of the hotel to my meeting site. The hotel was filthy from top to bottom. The bathroom in my room had not been cleaned and the tub had not been cleaned in months. The carpet was filthy. There was not even a drinking cup. This property is ZERO stars and that should be reflected on the Expedia site.
Business response:
On behalf of our entire team, we would like to offer our sincerest apologies for the service issues in your room. We have inspection procedures in place to make sure that this does not occur so we regret that we dropped the ball. We are working with our housekeeping department to tighten procedures to make sure that we deliver a superb stay every time. Again, we apologize, and we hope that you will stay with us again so that we can have another chance to impress you in the future. We hope to welcome you back again soon! Sinc... read more
You get what you pay for and we paid $70 with taxes. It’s a run down hotel with bad tv reception. It reeks of cigarettes and is in need of an update! I’d pay more to avoid a stay like this again.
Business response:
Layne, on behalf of everyone, we would like to offer our sincere apologies for not living up to your expectations for a perfect stay. Your feedback with regard to the condition of our property and the odor issue will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Horrible service, wouldn't recommend Made my reservation on a Thursday for the following Tuesday, my reservation was for a pet friendly king room. I called ahead on Friday to make sure that there would be a pet friendly room available as I'm aware that when booking online even though the hotel is pet-friendly it's customary to call ahead in advance to ensure that there is a pet-friendly room available. When I spoke with the staff they were happy that I called an advance to inform them that was coming with pets, made a note o... read more
The staff was perfect, the room was not. The staff was really great but the room was old and the bed was terrible.
Business response:
Thank you for reviewing your stay. Although you liked our associates, we are sorry you were unhappy with your room. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
It was much dirtier than I am accustom to. I would not recommend it.
Business response:
Thank you for being our guest. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Unhappy customer Weekend with the family was great, the room wasn't as clean, trash underneath the bed, bathroom not clean enough & no maid services to replace dirty towels, toilet paper etc.. It wasn't worth the amount I was charged for our stay..
Business response:
Thank you for being our guest. We are disappointed that the value for the price fell short of your expectations and for the issues you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem oursel... read more
The room was fine. Travelocity overbooked the hotel so they did not have a room for us when we got there. We said "How can we not have a room when we made a reservation?" They comped us a room at another location which was good but we had booked the original location because we had to be somwhere near there at 6:30 am and then had to drive far to get there.
Business response:
Janet, we apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We assure you we made every attempt to correct the matter, including making a reservation for you at a neighboring hotel. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Arrived for check in and was told my reservation was transferred because they were completely booked. Never had anything like this happened. It was past midnight I had to drive an additional 20 minutes away to a different location in a unfamiliar neighborhood. Very disappointing waste of money and time.
Business response:
Thank you for being our guest. We sincerely apologize for the reservation issue you encountered and that our staff missed communicating of having you booked a room in our sister property. Your feedback has been shared with the concerned teams to ensure we step up our game and deliver better service moving forward. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Deer Valley
How is Extended Stay America Select Suites - Phoenix - Deer Valley rated?
Extended Stay America Select Suites - Phoenix - Deer Valley has a 3.3 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Phoenix - Deer Valley open?
Extended Stay America Select Suites - Phoenix - Deer Valley is open now. It will close tomorrow at 12:00 a.m.