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Extended Stay America Select Suites - Phoenix - North
- Hotels
- Phoenix, AZ
About this business
Location details
8808 N Black Canyon Hwy, Phoenix, AZ, 85051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible stay Terrible stay and dirty. Patti the front desk receptionist was ghetto and rude. Nothing but homelessness around the building. Super sketchy place to stay
Business response:
Dear Jesenia, Thank you for evaluating your stay with us. At our establishment, we are committed to delivering exceptional service and upholding pristine and comfortable lodgings within a secure environment for our esteemed guests. Therefore, we extend our sincere apologies for any dissatisfaction encountered during your recent stay. Please rest assured we will review this with our team to prevent similar concerns from impacting future guests. We are grateful for your patience and hope you will stay with us again for the fla... read more
Shady stuff taking place behind the front desk. I HATE this place IT WAS A NIGHTMARE! So bad I only stayed one night and paid for 3. When I got there the front desk was unoccupied and I waited 20 mins to be helped, the lady did not know how to operate the computer and kept messaging my reservation up or something she needed help with and finally called a coworker to help After 20 mins. She also insisted my dog is NOT a service dog and told me what he is trained for a dog can not do and argued with me about it until I had to ... read more
Business response:
Dear James, We take every guest's feedback seriously, as it is vital for us to ensure a welcoming environment for all our guests. After investigating the incident you mentioned, we found that you did not follow our hotel's standards and rules, so we had to ask you to leave. Should you have any queries, please do not hesitate to reach out to us at the hotel. We remain committed to providing our guests with the highest level of service.Sincerely,Hotel Management
Smells and dirty
Business response:
Dear Maria, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Also, we are sorry for the fragrance being too overwhelming for you. We appreciate valuable feedback like yours so we can continue to improve our services. Thank you once more, and we do hope to have you stay with us again soon... read more
Animals inside facility without leash
Business response:
Dear blessing, Thank you for reviewing your time at our hotel. We never want to disappoint our guests, so we apologize for any frustration and inconvenience you experienced due to our pet policy. We welcome you to reach out to our front desk anytime to make the most of your stay; we are always here to help! It was a pleasure accommodating you, and we hope to see you the next time your travels bring you to our area.Sincerely,Hotel Management
Cockroaches in the bathroom
Business response:
Dear Wiliam, We apologize for not meeting your expectations during your visit. We are taking all necessary measures to prevent insects from entering our premises. Our pest control provider regularly services our hotel to ensure a pest-free environment. However, we will address this issue with them to ensure they are doing everything to prevent future occurrences. We hope to demonstrate our commitment to providing exceptional experiences during your next visit to the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - North
How is Extended Stay America Select Suites - Phoenix - North rated?
Extended Stay America Select Suites - Phoenix - North has a 3.3 star rating with 2,025 reviews.
When is Extended Stay America Select Suites - Phoenix - North open?
Extended Stay America Select Suites - Phoenix - North is open now. It will close tomorrow at 12:00 a.m.