This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Phoenix - North
- Hotels
- Phoenix, AZ
About this business
Location details
8808 N Black Canyon Hwy, Phoenix, AZ, 85051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I stayed at this property in hopes to get a piece of mind and going dining in the area. After I checked into the room. And need to go out to my car. We discovered that there was a malfunction with the door lock. I reported it to the front desk. The guy came up and looked at it and said he was coming back with some tools. I wanted to go out for a while and he hadn’t returned so I went down to talk to him. To find that the front desk was closed for the night. So I could not leave the property with all of my belongings in an un... read more
Business response:
Dear Felicia, Thank you for bringing this to our attention. We sincerely apologize for the maintenance issues you encountered with the door lock. We are committed to providing all our guests with a comfortable and enjoyable experience; therefore, we truly regret this impacted your stay. Rest assured, we have taken note of your feedback and will address this appropriately. We hope to have another opportunity to provide you with the seamless, enjoyable stay you deserve.Sincerely,Hotel Management
Do not stay here! This place was terrible. We had a busy day and arrived late at night. Upon entering the parking lot, there were sketchy characters around. We reluctantly checked in because we were tired. Upon entering our room, we saw numerous bugs in the room. We immediately got our bags and left. As we left, an apparent drug deal took place in the parking lot. Do not stay here, place is in a bad location and the place is not clean.
Business response:
Dear Robert, Thank you for being a guest at our hotel. We are sorry to hear about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. However, we will ensure that your space is professionally inspected and treated as a precaution. Again, we appreciate you for bringing this to our attention. We hope to show you the hospitality and stay you deserve whenever you return to the area. Sincerely,Hotel Management
This place was awful and very rude ppl working there
Business response:
Dear Alicia, Thank you for taking the time to review our hotel. We apologize for our associate's behavior and appreciate you informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management
I had dirty rooms and bugs and dirty linen on my bed the staff was nice and tried to accomodate me and my request to change rooms but the same thing just different rooms I took pictures and video to show the staff because I thought would give me trouble but they just gave me a new room apologized and kept it moving but I had the same results, bugs and dirty rooms with a runny bug filled toilet.
Business response:
Dear Michael, Thank you for the review. We sincerely apologize for our inability to accommodate you upon arrival and that you had to go through the hassle of changing rooms yet falling short of your expectations. We will share your comments with the appropriate teams to prevent future recurrences. Please know that we take our property's cleanliness and pest control very seriously; thus, we have taken preventive measures. We are sorry that this issue compromised your stay. We appreciate you bringing this to our attention, and... read more
Got to the hotel at 10: 30 and the front desk was closed and there was a phone to call the office no one answered and i was forced to find a different hotel
Business response:
Dear Brandon, Please accept our sincere apology for the concerns you had with our front desk. We have shared your feedback with our entire team as we take these types of comments seriously for further improvements. Thank you for bringing this to our attention; we are grateful for your patience. We hope you will allow us to make this up to you and demonstrate the hospitality you deserve on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - North
How is Extended Stay America Select Suites - Phoenix - North rated?
Extended Stay America Select Suites - Phoenix - North has a 3.3 star rating with 2,025 reviews.
When is Extended Stay America Select Suites - Phoenix - North open?
Extended Stay America Select Suites - Phoenix - North is open now. It will close tomorrow at 12:00 a.m.