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Extended Stay America Select Suites - Phoenix - North
- Hotels
- Phoenix, AZ
About this business
Location details
8808 N Black Canyon Hwy, Phoenix, AZ, 85051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is not really a hotel, but a place where individuals can live daily, weekly or monthly. The rooms are set up like a miniature studio apartment. Very small. The people staying here are sketchy. There are people in the parking lot all hours of the day and night drinking and smoking. We honestly thought our car would not be in the parking lot the next morning. The front office closes very early and opens late the next day so if you need anything, you are out of luck. The towels in the room were stained. When we pulled down... read more
Business response:
Dear Michele, We are grateful for your honest feedback as it helps us to constantly improve our services for our guests. It is our responsibility to follow the proper processes to ensure that every guest suite is well-maintained and clean. From the moment you check in to the time you check out, we strive to offer exceptional customer service and meticulous attention to detail in all aspects of our property. We regret that we could not provide you with this experience and will take appropriate measures to address the issues y... read more
The room,elevators and the room smelled weird almost like cigarettes it bad and the tube was dirty too
Business response:
Dear Julian, Please accept our apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon.Sincerely,Hotel Management
Not a hotel I would stay at again Stayed at other extend stays but this was the worst for us. First, there was a lot of smoking in the non-smoking areas and right outside rooms. Second, the bedsheets had stains on them and I’m not even sure if they were washed. Third, burn marks all over bathroom floor. Forth, lots of cockroaches in the bathroom and kitchen area. We had to leave lights on to keep the majority of them hidden behind the walls. I actually left the property early at 2am because the office was closed and no one t... read more
Business response:
Dear Bradley, Please accept our apologies for our hotel not meeting your expectations. We regret the concerns you experienced and are disappointed you had to leave us earlier than expected. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincere... read more
Drunk people at night in front of hotel and helicopter shining the light at hotel as well
Business response:
Dear Guest, Thank you for your recent stay at our hotel. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service tha... read more
Do Not Disturb The room was excellent but I specifically told the desk that I was checking out at 11am and not to be disturbed before then...At about 9:45am someone knocked on my door asking if we were leaving...and also...there was not a do not disturb sign to put on the door...This hotel will not see me again...
Business response:
Dear Edward, We're truly sorry for the disappointment caused during your stay. Your request for a late check-out and not to be disturbed should have been honored, and we apologize for failing to meet your expectations. Additionally, we understand your concern regarding the "Do Not Disturb" sign, and we will ensure such matters do not impact future guests. Your feedback is much appreciated, and we'll use it to improve our procedures and service quality moving forward. Please reconsider giving us a chance in the future so we c... read more
Frequently asked questions about Extended Stay America Select Suites - Phoenix - North
How is Extended Stay America Select Suites - Phoenix - North rated?
Extended Stay America Select Suites - Phoenix - North has a 3.3 star rating with 2,025 reviews.
When is Extended Stay America Select Suites - Phoenix - North open?
Extended Stay America Select Suites - Phoenix - North is open now. It will close tomorrow at 12:00 a.m.