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Extended Stay America Select Suites - Phoenix - North
- Hotels
- Phoenix, AZ
About this business
Location details
8808 N Black Canyon Hwy, Phoenix, AZ, 85051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I arrived at 3pm, when check in starts, I had reservations, and requested non smoking room. I was told no more non smoking rooms left, I was given a smoking room on a smoking floor. The room smelled terrible, I bought some room freshener and disinfectant wipes, and I was able to make it through the night.
Business response:
Thank you for reviewing our hotel. We are so sorry to hear that you had an unpleasant experience during your stay with us. There is almost nothing worse than smelling smoking odors when these smells are offensive to us. We've shared your comments with our operations team to address this issue. We wish you well in your travels and hope you’ll give us another chance the next time your travels bring you to the area.
DO NOT STAY HERE I was booked for a week on business. I requested a Non-smoking room due to my asthma. Instead I was given a smoking room which reeked of constant smoke. My work attire and hair smelled like cigarettes. The sheets were dirty and my two requests to have them changed were ignored. I had to buy cleaning supplies to clean the dirty light switched, dirty door knobs, and dirty toilet seat. I paid the hotel to clean the room. There were boogers on the walls and the floors were too sticky and dirty to walk on barefoo... read more
Business response:
Thank you for reviewing our hotel. We are so sorry to hear that you had a very unpleasant experience during your stay with us. There is almost nothing worse than smelling smoking odors when these smells are offensive to us. We've shared your comments with our operations team to address this issue. We wish you well in your travels and say again how sorry we are to have disappointed you during this stay.
dirty boarding house Room was filthy. Black hand prints on the wall above the shower. Drip marks on the walls. Drip marks of filth on the walls in the kitchen areas. Looked like mold in the microwave. Dirt in the corners of the room, carpet should have been removed years ago. big stains all over the room. Fan in the bathroom was clogged with a gray lint? Wore socks and shoes all of the time we were in our room. Plumbing problems and the Handy man that came to fix it was rude. Understaffed. Maid however was wonderful and cour... read more
Business response:
Thank you for your review and detailed comments. We value your feedback and are so sorry to hear that you had such a negative experience during your stay. WoodSpring Suites strives to provide guests with a clean, affordable environment they can enjoy, feel comfortable in, and want to return to. We are so sorry this stay disappointed you. We do thank you for mentioning the friendly staff. They work hard to provide great guest service and we appreciate that you noticed that. Best wishes in your future travels.
It was the most horrible experience we as a family experienced, we booked it for my son is going to the military and my youngest son had an asthma attack bcz of the smokers smoking in the suites the room was penetrated with smokers, I went down stairs to the reception area to report it to the receptionist and asked him if he can move us and He said he try, I told him my son has asthma and the other people in the other rooms are smoking and it’s penetrating into our room!!!! I said we booked a nonsmoking area why are the othe... read more
Business response:
We strive to ensure every guest stay is satisfying. We take your feedback to heart and would like to connect with you for more details. Would you please email us? Thank you.
Could not sleep as the sound of the cars came through the single pain windows all night.
Business response:
o Thank you for taking time to review our hotel. We are sorry to hear that you were disturbed by noise during your stay. We work hard to deliver a great experience for all guests and we are disappointed that we didn't do that for you. We've passed along your comments and we hope you’ll stay with us again the next time you’re in the area.
Springwood Suites Room had zero amenities. Requested new sheet set as sheets dirty on arrival. Bed was reasonably comfortable and appliances, plumbing, etc in good working condition. Area was questionable and would not return.
Business response:
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
Room smelled like an ash trey. Very scary area. Used blanket from my truck to sleep above the covers
Business response:
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
This was the worst motel that i have every seen.The bed sheets were not clean or changed. I was told by staff to change them myself, he couldn't do housekeeping was gone for the day. Had to find new hotel at 1:00 in morning.
Business response:
We are so sorry for the negative experiences you had during your stay with us. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. Your comments have been forwarded to the staff and operations team to provide them with additional feedback on your impressions of the hotel. We wish you the best in your future travels.
Find a different place to stay. Not good.... the room smelled of tobacco smoke even thought we requested a non-smoking room. The kitchenette had nothing. No silverware, glasses,dishes, pots, pans, nothing. The refrigerator/freezer did not work. We didn’t realize that until our food spoiled. We reported it to the manager on duty and receive an apathetic response. No easy access. Bad location. I honestly to to say something positive but I can’t. Sorry.
Business response:
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
Frequently asked questions about Extended Stay America Select Suites - Phoenix - North
How is Extended Stay America Select Suites - Phoenix - North rated?
Extended Stay America Select Suites - Phoenix - North has a 3.3 star rating with 2,025 reviews.
When is Extended Stay America Select Suites - Phoenix - North open?
Extended Stay America Select Suites - Phoenix - North is open now. It will close tomorrow at 12:00 a.m.