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Extended Stay America Select Suites - Phoenix - North
- Hotels
- Phoenix, AZ
About this business
Location details
8808 N Black Canyon Hwy, Phoenix, AZ, 85051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are sorry you did not enjoy your stay with us. Thank you for your feedback.
Rip off. there was an issue of how the internet worked. My son got upset and was told to leave. Even the reservation was for 9 nights and he didn't even get to stay the first night, they would not refund any of the money. 8 nights of the stay should have been refunded since he was not allowed to use them. Also Hotels.com would not even answer the phone any of my several calls about this. Very poor service.
Business response:
I'm sorry to hear about this. Please contact us if you'd like more information about our refund policy.
Business response:
Thank you for rating our hotel. We appreciate both good and bad responses.
Customer Service; thumbs down! We were highly inconvenienced by a fire caused by a resident; which caused flooding to our room. We were forced to evacuate around 1AM and we ended up sleeping in our vehicle because we werent allowed to enter the building again till almost 5AM. We understand accidents happen; however we were NOT compensated for the night we had already paid for in advance. Then without our permission they placed industrial fans in our room to dry water that cause our belongings damage. As a paying Patron; I ... read more
Business response:
We are sorry that you were inconvenienced by the events of that evening. Evacuations are done at the direction of the fire department and the ok to return to the building is given by fire officials. Air Scrubbers, which remove smoke, moisture and other containments from the air were placed in rooms effected by water and/or smoke to prevent damage to both guest and hotel property. Again we apologize for the inconvenience but are thankful that all guests were safe.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Sickeningly disgusting Absolutely filthy. Dog urine on floor, same spot for 3 days Loud in middle of the night. Never again Oh and the desk clerk is a joke Made 4 people stand in lobby for 15minutes while he finished his lunch This place is not for people looking to have a comfortable and restful sleep, this is where people go to live like homeless animals
Business response:
Thank you for taking time to review our hotel. We are so sorry to hear that your experiences left you with such a bad impression of our hotel. We take your feedback very seriously and will address everything you've brought to our attention. Best wishes in your future travels.
All bad staff smells,no refund w no stay Horrible .manger an staff are unprofessional. Poor conditions. Sink or bathtubs no drain. No hot water. No refund didn't stay an paid 450.00 omg don't stay here .
Business response:
Thank you for your review. We value your feedback and are so sorry to hear that you came away with a bad impression of our hotel. WoodSpring Suites strives to provide guests with a clean, affordable environment they can enjoy, feel comfortable in, and want to return to. We are so sorry this stay disappointed you.
The hotel staff weren’t present on arrival and had to wait 15 minutes after calling for them to arrive. The staff were rude and unprofessional. The whole hotel smelled of cigarette smoke. The beds were fine but the pillows were terrible.
Business response:
Thank you for taking time to review our hotel. We’re sorry you got a bad impression of our hotel staff and smelled cigarette smoke. Our goal is to provide an all-around positive experience for every guest; we are sorry this was not the case for you. Your comments have been shared with our operations team. Best wishes in your future travels.
The rooms smells very bad. you have to Purchase linens change. very bad place!
Business response:
• Thank you for reviewing our hotel. We are so sorry to hear that you experienced some odors during your stay. Your comments have been shared with our operations team to ensure future stays are pleasant ones.
Frequently asked questions about Extended Stay America Select Suites - Phoenix - North
How is Extended Stay America Select Suites - Phoenix - North rated?
Extended Stay America Select Suites - Phoenix - North has a 3.3 star rating with 2,025 reviews.
When is Extended Stay America Select Suites - Phoenix - North open?
Extended Stay America Select Suites - Phoenix - North is open now. It will close tomorrow at 12:00 a.m.