Extended Stay America Select Suites - Phoenix - North

Anonymous 

on Expedia

6 years ago

The front office is not 24/7. You cannot check in and out as needed. There are suspect characters in and around the hotel. Seems to be running like a halfway house. Definitely, not safe for a woman and child staying alone. I would not recommend this hotel at all. 

Anonymous 

on Expedia

6 years ago

I've stayed there twice. The neighborhood is ok. Room was recently remodeled and clean. Mattress was about as cheap as it gets. Sound insulation is terrible. I could hear the person above me thumping around all through the night. Fewer amenities than your typical two star joint: a refrigerator, towels, one bar of soap, two plastic cups, and nothing else. 

Rosa 

on Expedia

6 years ago

Bad customer service Very bad customer service David was very unprofessional he was saying we didn’t have any reservation but we did 

Elias 

on Expedia

6 years ago

NEED TO BE RECOMPENSATED SOMEHOW. THIS IS NOT OKAY To be honest, the staff at the hotel was absolutely rude and horrible. They closed the front desk 70% OF THE TIME. They never gave us extra towels FOR THE WHOLE WEEK because they kept saying they were unavailable. The pillows were stained and had NO PILLOW CASES and when i asked for new ones with cases they looked at me weird and it took them hours to provide them. I can honestly say this was the worst experience Ive had at a hotel and i need to talk to someone about this be... read more

Michele 

on Expedia

6 years ago

Nightmare in Phoenix The pictures of this hotel look exactly like what you arrive to which is what is so surprising. Upon arrival there was nobody at the front desk, the was a locked metal roll down door and instructions to dial “500” to check in on the phone on the wall. While we waited for the desk person a person entered with his bicycle into the small area and let us know it might take up to 15 minutes for someone to come down. Then another person came to the outside door and the bicycle man asked if he was homeless and ... read more

Paul 

on Expedia

6 years ago

Never again!!! This place sucked!! This is one of the worst hotels ever!!! We got it because it had a small kitchen with stove and fridge. When we arrived we learned it had absolutely no dishes or utensils and they wanted 30 bucks for a pan 2 plates and silverware! We were given 1 bar of soap total!!’ For both hand washing and bathing. We had 2 towels that felt like terry cloth. New towels or more soap was a charge! If you want an iron you have to go to the front desk and give them your ID. It was noisy the entire time! Bed ... read more

Anonymous 

on Expedia

6 years ago

Nobody is in the office to check in after hours, we waited about one hour and there was another person waiting already for 20 minutes as she told us. When the man opened the office and started checking in this other person, he was charging her a double amount than she had booked for. Incredible mean and did not show any respect to customers. 

Russell 

on Expedia

6 years ago

NO Everything You Want NO SMOKING rooms. Advertised and bookable smoking rooms w the online services. Usually a dozen people drinking and smoking outback. All stated they choose this property because of the advertised smoking rooms and we're partying where they could fire up. NO COFFEE on the property whatsoever. Walk uphill and cross 10 Lanes of traffic to the Chevron. NO ICE MAKER. No trays in refrigerator NO DOG WALK AREA. Pet friendly hotel w feces everywhere outside , watch you step. NOBODY at the desk . Except very lim... read more

Anonymous 

on Expedia

6 years ago

We got a room that the dead bolt did not work on. We had to go to another hotel that could accommodate our needs. The room was a no smoking room and it smelled like cigarette smoke.. The staff was not friendly at all. It was like they were doing me a favor for staying there. Terrible experience.