Extended Stay America Select Suites - Phoenix - North

jeff 

on Expedia

8 years ago

Umm never agaon I checked in after 8 pm and front desk was closed so talked to reservation desk and the manager was going to check me in . He was rude , didn't acknowledge me waiting to check in for over 30 mins and basically three my I'd and cc back at me . 

jessie 

on Expedia

8 years ago

Never Recomend to anyone!!! This place should not be on the regular hotel.com. It should clearly state that it is an EXTENDED STAY HOTEL. The experience was horrible to say the least!! I paid $80+ and had to dicard my own trash!!! No coffee or continental breakfast!!! No extras in Bathroom, shampoo, etc!! Horrible!!! 

Al 

on Expedia

8 years ago

Bring Your Own Pillows, pots, utensils and tissue Hotel does not provide common amenities. my stay for for 7+ days and I was told if I wanted new towels I would have to pay for the service, if I wanted pots, pans and spoons I would have to buy them from the hotel - who would do that. When I leave I am getting on a plane and not bringing pots and pans to my home when I already have them. What is the point of offering a Kitchenette if you don't provide the means to utilize it. I found the staff to be somewhat helpful while ot... read more

Jessica 

on Expedia

8 years ago

Worst night stay ever (5 nights) The office has very limited hours so if you are like me working at the convention center from 10a to 8 pm each day, you will miss the office hours because they open after I leave and closed when I come home. If you call the 500# for assistance you will be charged $10 for assistance. You do not get anything useful like dishes or paper towels like you would at any other brand of extended stay. You can only have if you buy to keep. The free wifi did not work. The second night at 5am there was sc... read more

Anonymous 

on Expedia

8 years ago

Very minimal amenities Advertised as having a fully equipped kitchen. Actually, it's not equipped at all unless you pay extra. Only one small bar of soap in the bathroom. And the bed was terribly uncomfortable. I won't stay there again. 

shawn 

on Expedia

8 years ago

No amenities, very pathetic room. Got stuck on the smoking floor, whole floor smelled. No lamps in the room over head lighting only. No curtains in the room. We got in late wanted to sleep in, but the sun was shining in our room at first light. I'll never stay here again 

Ken 

on Expedia

8 years ago

Worse place I have ever stayed in. We had expected a lot different based on advertisement. We had to sign in like we were in a prison with lots of rules. Found out they are not enforced. Pot smoking in rooms. Dogs in rooms. People letting non registered guests into the building. Repairing of vehicles in the parking lot. I would not recommend this hotel?????? to anyone. In addition will make sure I never stay in a place owned by the party that runs the place or owns it. Kitchen suites. you arrive to find no pots/pans/dishes e... read more

Bob 

on Expedia

8 years ago

Rude staff no service We arrived at 11 am and were rudely told that check in is at 3 don't come back before that. We left and returned at about 5:30 only to find the check in desk closed. Had to call a number and waited about 10 minutes for check in clerk to arrive. The clerk then made copies of both mine and my wife's drivers license. I work in banking and this is a major security risk for identity theft. I asked if I could see the copies destroyed at check out and was told it was corporate policy to maintain copies permane... read more