This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Phoenix - North
- Hotels
- Phoenix, AZ
About this business
Location details
8808 N Black Canyon Hwy, Phoenix, AZ, 85051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
awful place I can not believe how rude and inconsistent the manager is
Umm never agaon I checked in after 8 pm and front desk was closed so talked to reservation desk and the manager was going to check me in . He was rude , didn't acknowledge me waiting to check in for over 30 mins and basically three my I'd and cc back at me .
Business response:
I'm very sorry to hear that our hotel did not meet your expectations. We appreciate your comments as we work to improve our guest experience. I hope you will consider staying with us again the next time your travels bring you to our area.
Never Recomend to anyone!!! This place should not be on the regular hotel.com. It should clearly state that it is an EXTENDED STAY HOTEL. The experience was horrible to say the least!! I paid $80+ and had to dicard my own trash!!! No coffee or continental breakfast!!! No extras in Bathroom, shampoo, etc!! Horrible!!!
Business response:
The WoodSpring Suites team deeply apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased. We wish you the best.
Bring Your Own Pillows, pots, utensils and tissue Hotel does not provide common amenities. my stay for for 7+ days and I was told if I wanted new towels I would have to pay for the service, if I wanted pots, pans and spoons I would have to buy them from the hotel - who would do that. When I leave I am getting on a plane and not bringing pots and pans to my home when I already have them. What is the point of offering a Kitchenette if you don't provide the means to utilize it. I found the staff to be somewhat helpful while ot... read more
Business response:
I apologize for the negative experience during your time at WoodSpring Suites. We will look into everything you’ve brought to our attention. We wish you luck on all your future travels and hope you’ll give WoodSpring Suites another chance.
Worst night stay ever (5 nights) The office has very limited hours so if you are like me working at the convention center from 10a to 8 pm each day, you will miss the office hours because they open after I leave and closed when I come home. If you call the 500# for assistance you will be charged $10 for assistance. You do not get anything useful like dishes or paper towels like you would at any other brand of extended stay. You can only have if you buy to keep. The free wifi did not work. The second night at 5am there was sc... read more
Business response:
Thank you for taking the time to send us your comments about your stay with us. We are sorry it didn’t live up to your expectations. We will be contacting the hotel to address the issues you mentioned. We wish you the best in your future travels and hope you will give us another try.
Very minimal amenities Advertised as having a fully equipped kitchen. Actually, it's not equipped at all unless you pay extra. Only one small bar of soap in the bathroom. And the bed was terribly uncomfortable. I won't stay there again.
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
No amenities, very pathetic room. Got stuck on the smoking floor, whole floor smelled. No lamps in the room over head lighting only. No curtains in the room. We got in late wanted to sleep in, but the sun was shining in our room at first light. I'll never stay here again
Business response:
I'm very sorry that our hotel did not meet your expectations. We strive to impress our guests, but it is clear that we came up short. Please allow us another chance to impress you on your next trip to the area.
Worse place I have ever stayed in. We had expected a lot different based on advertisement. We had to sign in like we were in a prison with lots of rules. Found out they are not enforced. Pot smoking in rooms. Dogs in rooms. People letting non registered guests into the building. Repairing of vehicles in the parking lot. I would not recommend this hotel?????? to anyone. In addition will make sure I never stay in a place owned by the party that runs the place or owns it. Kitchen suites. you arrive to find no pots/pans/dishes e... read more
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
Business response:
Thank you for rating our hotel.
Frequently asked questions about Extended Stay America Select Suites - Phoenix - North
How is Extended Stay America Select Suites - Phoenix - North rated?
Extended Stay America Select Suites - Phoenix - North has a 3.3 star rating with 2,025 reviews.
When is Extended Stay America Select Suites - Phoenix - North open?
Extended Stay America Select Suites - Phoenix - North is open now. It will close tomorrow at 12:00 a.m.