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Extended Stay America Select Suites - Phoenix - Peoria - Sun City
- Hotels
- Peoria, AZ
About this business
Location details
8949 West Sweetwater Avenue, Peoria, AZ, 85381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible smell of cigarette smell, found a small roach.
Business response:
Dear Guest, Thank you for your feedback about your stay with us. It is of utmost importance that we provide an immaculately clean and healthy environment for our guests to stay. We have checklists to inspect every suite after it has been serviced. Unfortunately, we missed something during this process. We sincerely apologize for not keeping up to the mark and has disappointed your stay. We are following up with the concerned department so that it's taken care of in the future. We hope you will give us another opportunity to ... read more
No words, as if they do not want people to return. Drains clogged in the shower and sink, both of the beds had issues one hurt my friends back while mine was broken. I tried to sleep regardless but by time around 1130pm came I tried to contact the main desk with no answer. Got dressed went downstairs to find out no one is there all night. I couldn't ask for a different room so was miserable the following day after a sleepless night. When I contacted the office the next morning Britt was wonderful but couldn't help. Said the ... read more
Business response:
Dear Thomas, Thank you for your recent stay and for your feedback. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will take every possible measure to ensure this does not happen again. We hope this will not prevent you from staying with us in the future. We truly appreciate your feedback.Sincerely,Dear Thomas, Thank you for you... read more
Don’t stay It took the lady 40 minutes to get there. The room was dirty and the bed spreads were not appealing. Toilet had an issue with the flusher. The TV remote didn’t work.
Business response:
Dear Guest, Thank you for reviewing your stay. Please accept our sincere apology for your difficulties with our service and the housekeeping issues you experienced. We have discussed your comments with our concerned department and will make changes to serve our guests better. We hope you will give us another chance to show you the hospitality you deserve on your next visit to the city.Sincerely,Hotel Management
There was no one at the front desk. No one answered the phone when I called and I could not check in. Very disappointed
Business response:
Dear Susan, Thank you for leaving your review. We regret that our front desk staff member was unavailable during the time mentioned. Please accept our apologies for any inconvenience or frustration this may have caused you. We will look into what transpired so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area.Sincerely,Hotel Management
Bad night sleep. Charged for a room when I should have had a free comp room with hotel.com. Very thin blanket and pillow on a super cheap bed. Highway noise was loud so it was a very bad night’s sleep. The room was clean but there is no comfort in the design.
Business response:
Dear Kimberly, Thank you for your feedback regarding your stay with us. We appreciate hearing about the items we do well and the areas we can improve. We regret that you were unsatisfied with some areas during your stay with us. Please accept our most sincere apology for the inconvenience you experienced. We will follow up with the departments mentioned to reinforce our high standards. Please reach out to us at the hotel for any further queries. Thank you once more for your review and for allowing us the opportunity to impro... read more
We went to Arizona for the Super Bowl. Right after the game we went straight to the hotel and there was nobody there in reception. I did not know this was a sort of an apartment feel to it.We were the strangers. The bedroom smelled horrible and my husband was so upset that he slept in the truck due to the smell and the bathroom still having someone else's hairs.
Business response:
Dear Yanett, Thank you for choosing us. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns with our housekeeping team to ensure we are well-poised and clean to serve you better duri... read more
The minute you walk into the lobby it was dirty and smelled. We get into our room and it was dirty dead bugs on the floor. Also live roaches in the room. We immediately checked out and was issued a refund
Business response:
Dear Nora, Thank you for sharing your review with us. Please accept our sincerest apologies for the issues you experienced in your room. We are working with our housekeeping managers to prevent this from happening again. Although our hotel has regular pest control service, we will contact them to address this quickly. Thank you for bringing this to our attention. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Peoria - Sun City
How is Extended Stay America Select Suites - Phoenix - Peoria - Sun City rated?
Extended Stay America Select Suites - Phoenix - Peoria - Sun City has a 3 star rating with 1,758 reviews.
When is Extended Stay America Select Suites - Phoenix - Peoria - Sun City open?
Extended Stay America Select Suites - Phoenix - Peoria - Sun City is open now. It will close tomorrow at 12:00 a.m.