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Extended Stay America Select Suites - Phoenix - West
- Hotels
- Phoenix, AZ
About this business
Location details
1360 N 43rd Ave, Phoenix, AZ, 85009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms need upgrades. Floors were dirty and laminate flooring was lifting all throughout the room. Bathroom tub was dirty and had hair in it. The worse part was seeing the roaches in the bathroom in the middle of the night. Front desk staff was not there when checking in (window was closed) nor was someone there in the morning when checking out. There was beer bottles and trash outside the facility, literally on the floor in the front entrance. DO NOT RECOMMEND FOR FAMILIES!
Business response:
Dear Bettina, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
Mucho ruido, ladrido de perros, un poco inseguro
Business response:
Dear David, The situation you described regarding the noise disturbances you experienced is very disappointing. We are very sorry you could not have a quiet and relaxing stay. When made aware of these situations, our staff is trained to have appropriate conversations with our guests to resolve such issues. Please know for a future visit that our front desk is always available to help make the most of your stay. Thank you for your feedback. We hope to welcome you again for the perfect stay you deserve.Sincerely,Hotel Manageme... read more
The room was dirty and the toilet needed to be flushed
Business response:
Dear Ezequiel, Please accept our apologies for the disappointing experience you had with us. We apologize for your inconvenience due to the issue with the toilet and are sorry we could not resolve everything immediately for you. Moreover, we also apologize for the cleanliness issue and any oversight in our hotel area. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed... read more
do not stay here I had the worst hotel experience of my life here. I felt extremely unsafe and uncomfortable. When we arrived, the security guard immediately started telling us about all of the "criminals" on the property doing drugs or passed out from taking drugs. This made me feel extremely uneasy. Once we were checked in, the security guard asked the desk manager what room number we would be in. This also made me extremely uncomfortable as I did not know what he intended to do with that information. It could have been to... read more
Business response:
Dear McKenzie, Thank you for staying with us and sharing your experience. Please know that we take the security of our guests very seriously and don't encourage any illegal activities on our premises, so we appreciate your feedback. Our security team is reliable and well-trained. Cleanliness is a top priority for all our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping team to ensure changes are made immediately to solve these problems. Thank you for your feedback; w... read more
So sketchy Don't do it. This place was super sketchy -- and I am not easily sketched out. Most importantly, the "bed" was like a fold-out deal that nearly collapsed every time I rolled over and the "mattress" was super droopy and uncomfortable. I found a WAY better option for only $10 more, a few minutes away.
Business response:
Dear Guest, We are disappointed we did not meet your expectations during your visit. We aim to deliver outstanding service with great amenities and clean and comfortable suites for our guests. We appreciate your feedback about our bedding and apologize it did not meet your expectations. We are grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
Bad Awful smell in the room. We check out and stayed elsewhere.
Business response:
Dear Guest, Please accept our apologies for the problems you encountered. You deserved a clean, comfortable, and stress-free stay, and we are disappointed this was not your experience. We do not take these concerns lightly, especially with the cleanliness of our hotel. We will address this matter with our housekeeping associates, as providing a clean environment for our guests is our top priority. We appreciate your feedback and hope we have a future opportunity to restore your confidence in us. Sincerely,Hotel Management
Do Not Stay Here!! DO NOT STAY HERE!!! ZERO Stars - I had reservations to stay at this hotel and did NOT stay at the hotel. As a previous person posted, the area in which this place is located is behind other buildings and very dark with homeless people and people doing drugs. I found out the HARD way that it also includes PROSTITUTION. Once I arrived, I drove through the parking lot to find a parking spot. When I found a spot to back into, another car came up alongside of me. The guy rolled down his window and started to sa... read more
Business response:
Dear Janet, Please accept our apologies for the problems you encountered during your stay with us. You deserved a comfortable and stress-free stay, and we regret this was not your experience. This is in no way the perfect stay that we intended for you. The safety and security of our guests are of utmost importance, and we work closely with local police to ensure a safe and secure environment. We take your comment seriously and will ensure we address these concerns with our team for immediate action and resolution. We are so ... read more
Your property needs helps
Business response:
Dear Chris, We apologize for the disappointing stay you had with us. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We strive for our guests to have the best experience and want our guests to have a better impression than this. Hence, your comments have been discussed and will be implemented soon. We appreciate your constructive feedback and hope we have a future opportunity to regain your trust in us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - West
How is Extended Stay America Select Suites - Phoenix - West rated?
Extended Stay America Select Suites - Phoenix - West has a 2.9 star rating with 1,139 reviews.
When is Extended Stay America Select Suites - Phoenix - West open?
Extended Stay America Select Suites - Phoenix - West is open now. It will close tomorrow at 12:00 a.m.