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Extended Stay America Select Suites - Phoenix - West
- Hotels
- Phoenix, AZ
About this business
Location details
1360 N 43rd Ave, Phoenix, AZ, 85009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking time to rate our hotel. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
Do not consider staying here even if they paid you This hotel is a complete disaster. No one should ever even consider staying here. The location alone is terrifying, but as it turned out the room was even worse. I immediately cancelled a 10 night stay just a few minutes after checking in. I took several photos of a dirty room that still had a drawer full of underwear, an unmade bed, trash everywhere, etc. The only good experience was the girl at the front desk Brittany. I showed her the photos and she immediately refunded a... read more
Business response:
We are so sorry to hear that your experience has not been the exceptional one that we intended for you because of the lack of cleanliness. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that this does not happen for any of our future guests, Jason. Again, thank you for sharing the... read more
Yuck! Place is dirty and the people there are very sketchy
Business response:
I'm so sorry our accommodations did not meet your needs during this stay. Thank you for letting us know how we are coming across and what areas we need to address.
Staff was fine. Neighbor hood was filled with homeless and crime. Lots of people living out of the hotel full time, crackheads walking around, drug deals happening constantly in the the parking lot, be sure not to leave anything valuable in your vehicle. Hotel room was extremely basic, and did see a cockroach in my room.
Business response:
We hate to read that you did not have the exceptional experience that we intended for you. Our goal is to provide you with a clean and comfortable stay and deeply apologize that we fell short on that due to the bug sightings. We take any reports of pests extremely seriously and will make sure that this issues gets addressed. Thank you for taking the time to share your experience with us.
Business response:
We are sorry you did not enjoy your stay with us. Thank you for taking time to rate our hotel.
Business response:
We are sorry you did not enjoy your stay with us. Thank you for taking time to rate our hotel. Thank you for taking time to rate our hotel. We are disappointed in the 4-star rating and hope you’ll consider staying with us again to enjoy a better experience.
Worse hotel I have ever stated I The stay started as there was no one to check you in at the front desk. You have to call a number with their phone. After hours. The room stunk, the sheets were not clean, the bathroom was horrible. Never going back!!
Business response:
I'm so very sorry for the frustrations and great inconveniences you experienced during this stay. This is not at all the first impression we were aiming for and we are sorry we've disappointed you. Best wishes in all your future travels.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
I had booked 2 nights when I got there they were out rooms.
Frequently asked questions about Extended Stay America Select Suites - Phoenix - West
How is Extended Stay America Select Suites - Phoenix - West rated?
Extended Stay America Select Suites - Phoenix - West has a 2.9 star rating with 979 reviews.
When is Extended Stay America Select Suites - Phoenix - West open?
Extended Stay America Select Suites - Phoenix - West is open now. It will close tomorrow at 12:00 a.m.