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Extended Stay America Select Suites - Phoenix - West
- Hotels
- Phoenix, AZ
About this business
Location details
1360 N 43rd Ave, Phoenix, AZ, 85009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
reservation not honored oversold hotel nowhere to go late at night had to sleep in car with girlfriend as no rooms available anywhere
Business response:
Oh no --- I’m so sorry a room was not available. That was not the first impression we were aiming for and we are so disappointed to hear that you got a bad impression of our hotel before you even got to stay with us! Oh no --- I’m so sorry a room was not available. That was not the first impression we were aiming for and we are so disappointed to hear that you got a bad impression of our hotel before you even got to stay with us! I apologize for the great inconvenience this caused you and for the bad impression it left you w... read more
This property is not what you think. Property is dirty and smells people hanging out and fighting outside our door! Save yourself!!! We checked out on sunday and wasnt suppose to move out till Monday
Business response:
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
This is a dirty and unsafe hotel The room was unsuitable to stay in, the room was not clean or made. Smelled of trash. Was dirty, no sheets on the bed, the room was a mess. The parking lot had solicitors, people just hanging out, criminal activity. The cleaning staff was not cleaning the room, maintenance was not of service, the dryer was not working, etc.
Business response:
Thank you reviewing your stay. Please accept our apologies for any issues that you experienced with any feelings of uneasiness and overall cleanliness. Our staff makes sure that they address any concerns that you have immediately, and we can't apologize enough if this did not happen. We will make sure that we use your feedback to improve in these areas for all our future guests. Again, we are so sorry for any inconvenience that this caused and hope that all your future travels are wonderful ones.
Bathtub is full of dust. Toilet bow is dirty. There were flies. Sink is not drain properly. AC unit made a lot of noises.
Business response:
Thank you for your detailed review of your stay. We are so sorry that your first experience with us was not the clean, comfortable and exceptional stay that we intended for all our guests. We apologize for the problems with the overall cleanliness, AC issues and experience that you had while with us. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
Muy mal lugar olía muy feo y muchos drogadictos afuera perros Y sucio adentro y afuera
Business response:
Thank you for taking the time to review your stay at our hotel, Roberto. We are so sorry that you did not experience the high level of customer service and hospitality that we are known for. Our staff works diligently to address any concerns that you bring to their attention so it is very disappointing seeing that this did not happen for you. Let me assure you that we will address this at the property level so that we can improve the quality of service that we are delivering to our current and future guests.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Business response:
Thank you for taking time to review our hotel, Crystal. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Lobby closed for chek in mattresses move from base
Business response:
Thank you for taking the time to review our hotel, Abraham. It is so disappointing to see that we did not exceed your expectations because of the check-in delay and the discomfort of the bed. Our goal is to deliver a stay that is clean and comfortable, and we are so sorry that we did not execute on the comfort aspect. We apologize for any inconvenience that was caused but wish you all the best in your future travels.
Filthy apartment-style room - no amenities This hotel is more like an apartment building rather than a hotel. The other occupants were quite an interesting bunch, which I was able to witness when at 10:30, in the pouring rain there was a fire alarm pulled and we had to evacuate our rooms and stand in the pouring rain as the fire department worked hard to "clear" every room of occupants and find out the cause of the alarm going off! The front desk clerk could care less about serving guests. She has a very uncaring attitude. T... read more
Business response:
On behalf of our entire staff we sincerely apologize that this was your experience. We strive to deliver not only a high level of cleanliness and comfort - but also hospitality and customer service. I can't tell you how disappointing it is to see that your experience did not include this, and we will make sure that we address these concerns with our front desk and housekeeping teams for immediate action and review. Our staff works so hard to address issues with cleanliness, disruptive noises, or anything that is brought to t... read more
Frequently asked questions about Extended Stay America Select Suites - Phoenix - West
How is Extended Stay America Select Suites - Phoenix - West rated?
Extended Stay America Select Suites - Phoenix - West has a 2.9 star rating with 979 reviews.
When is Extended Stay America Select Suites - Phoenix - West open?
Extended Stay America Select Suites - Phoenix - West is open now. It will close tomorrow at 12:00 a.m.