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Extended Stay America Select Suites - Phoenix - West
- Hotels
- Phoenix, AZ
About this business
Location details
1360 N 43rd Ave, Phoenix, AZ, 85009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Service Desk was almost never open Lack of employee availability was the biggest issue. The service desk was unreachable for the majority of our stay. The front desk was closed for most of the day everyday (even though the listed open hours are from 10am to 8pm). We walked past the desk several times in the middle of the day and it was closed. The after hours call line was never answered, resulting in us not being able to check in the first night. Luckily we were able to find another place to stay the first night. Multiple p... read more
Business response:
I apologize for the inconvenience. We had an issue with the after-hours call center and have repaired the phone line connections. Rooms are not provided with cooking utensils and Terminix will be contacted. Thanks for the feedback.
Nothing
Business response:
Hello Sheila. We are so sorry that you did not enjoy your time with us, and apologize for any issues that led to the lower score. We do hope that your future travels are wonderful ones.
Ghetto-ville This is in the ghetto. Homeless people all around this location. Drug deals happening in broad daylight in the parking lot. Dogs barking all night, guests arguing and shouting at each other in their rooms. A lot of folks are using this hotel as their home. I rode the elevator down with two kids who were getting ready to walk to school. On check in a guy asked the clerk if they had the video footage of his car being broke in to. She said no, we only have one camera and it was blocked by a truck.. then she says my... read more
Business response:
Hello Cassandra. Thank you for sharing this candid feedback. We hate to see that you did not enjoy the exceptional stay that we intended for you. We work hard to create a peaceful and safe environment, and are disheartened to see that this was not your experience. We never want your stay with us to be less than perfect, and we will communicate with the proper channels to improve in these areas for all our future guests.
Yuck A very ghetto Hotel, I will never intentionally get stuck there again. I got woke up in the middle of the night by the carbon monoxide detector screaming this high-pitched alarm and I couldn't figure out why. Yikes. And I realize it's not the hotel's fault but there are bums everywhere in that area. Just a nasty hotel in a nasty area
Business response:
Thank you for sharing your experience at our hotel. We hate to see that you did not enjoy your time with us, and sincerely apologize for the issues that you encountered while with us. We never want your time with us to be less than perfect, and will make sure that we address these concerns with our team directly for proper action and resolve. Thank you for allowing us to host you and we wish you the best in your future travels.
Dont stay here!! This hotel is completely rundown and dirty.
Business response:
We apologize that you did not enjoy your stay at our hotel. We strive to provide a clean and comfortable stay for all of our guests and apologize this was not your experience. Thank you for your feedback and we wish you all the best in your travels.
Ugly and dirty
Business response:
Thank you for your honest feedback. We are so sorry that you did not enjoy your time at our hotel. We would love another chance to show you a much better experience the next time your travels bring you this way.
Front desk closes super early and getting assistance after hours is like pulling teeth. Also no rooms available even though I had confirmation on my itinerary.
Business response:
Thank you for taking the time to rate and review your stay with us, Matt. We sincerely apologize for the issues that you experienced with reaching someone at the front desk. We know how important your time and peace is during your travels and are so sorry for any delays that you experienced, and for any inconvenience that it caused. We will make sure that we address these concerns with our team at the property in order to avoid these concerns in the future. Best wishes in your future lodging experiences.
Only stayed one night because we arrived at midnight. Although room was clean there were cockroaches. Couldn’t stay second night or leave belongings in room. Check in clerk was pleasant but area seemed unsafe with many people wandering around. Unfortunately I could never recommend a stay here.
Business response:
Thank you for taking the time to complete the online review regarding your recent stay at our hotel. We hate to see that you encountered issues with pest sightings and for any safety concerns that you had. We can certainly understand your frustration and sincerely apologize for how this impacted your stay with us. We will make sure that we address these concerns with our team so that we can take the appropriate steps to avoid this for any of our future guests. Thank you for allowing us to host you and we wish you all the bes... read more
Frequently asked questions about Extended Stay America Select Suites - Phoenix - West
How is Extended Stay America Select Suites - Phoenix - West rated?
Extended Stay America Select Suites - Phoenix - West has a 2.9 star rating with 1,139 reviews.
When is Extended Stay America Select Suites - Phoenix - West open?
Extended Stay America Select Suites - Phoenix - West is open now. It will close tomorrow at 12:00 a.m.