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Extended Stay America Select Suites - Phoenix - West
- Hotels
- Phoenix, AZ
About this business
Location details
1360 N 43rd Ave, Phoenix, AZ, 85009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked this hotel for an employee's overnight stay and he promptly walked out upon entering. He stated that he felt unsafe being there due to a lot of night activity and it felt like a half way house.
Business response:
Thank you for taking the time to share your employee's experience with us. We’re so sorry to hear that he wasn’t able to feel relaxed due to some unusual activity by other guests. Our goal is to provide every guest with an all-around positive experience and we are sorry this was not the case for him during this stay. We have alerted the operations team so the issues you noted can be addressed.
Business response:
• Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Noisy Didn’t even get decent 2 hrs sleep. I think building made of paper how else would I hear everything. I know this is extended stay but for love of God we have to bring our own coffee maker too?? Absolutely nothing to use, silverware, dishes, cups, etc... what kind of extended stay is this place?? I didn’t know I have to bring them from home.
Business response:
Thank you for taking the time to provide us with feedback on your stay. We value your comments and are sorry to hear that your experience was a negative one during your stay. There’s almost nothing worse than losing a good night’s sleep and we are sorry to hear that, too. About the amenities, although traditional items (like coffee pots or cookware) are not provided in our guest rooms, we do offer guests the option to buy them for their room should that be of interest. Many prefer to bring their own items or purchase at a lo... read more
bad Not to good
Business response:
Thank you for taking time to rate our hotel. We are so sorry you did not enjoy your stay with us.
Not a very nice area. Did not feel comfortable or safe; was travelling with younger children.
Business response:
Thank you for taking the time to share your experience with us. We’re so sorry to hear that you weren’t able to feel relaxed. Our goal is to provide every guest with an all-around positive experience and we are sorry this was not the case for you during this stay. We have alerted the operations team so the issues you noted can be addressed. Best wishes in all your future travels.
Not again It was dirty. The location was horrible. Not from the area and was not satisfied about reviews.
Business response:
We are so disappointed to hear that you got a bad impression of our hotel during your stay. We strive for an all-around positive guest experience and we’re sorry that was not your experience. We wish you the best in your future travels.
Smoking or Smoking This is really a hotel as much as it is a short term living situation. When I checked in, I was told that I had almost missed them- they were closing the front desk for the night. I had packages shipped to the hotel that the did not inform me had arrived. The next morning, no one was at the desk to ask, and later when I called them and they overlooked them and said they weren't there. I was expecting addt packages and asked that they call me when they arrive. hours later, I called back and asked if they ha... read more
Business response:
Thank you for the detailed feedback about your stay. We are so sorry to hear your stay included negative experiences rather than the positive ones we work toward providing. We are addressing the issues you mentioned and wish you all the best in your future travels.
No hair dryer in hotel Hotel is overbooked but staff were nice to switch me from single to double room (more spacious) at the same price. Book directly with the hotel to get student discount. No hairdryer in the room...No cups/dishes/silverware even though it comes with microwave, big fridge and two stoves. The towels don't look so clean, glad I brought my own. I can hear noise in the hallway...
Business response:
We're glad to hear that you received great service from our wonderful staff but sorry you were disappointed that there was no hairdryer in the room. We do offer hair dryers and irons at the front desk if you'd like to borrow them. We hope you'll consider staying with us again.
Business response:
• Thank you for taking time to rate our hotel. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
Frequently asked questions about Extended Stay America Select Suites - Phoenix - West
How is Extended Stay America Select Suites - Phoenix - West rated?
Extended Stay America Select Suites - Phoenix - West has a 2.9 star rating with 979 reviews.
When is Extended Stay America Select Suites - Phoenix - West open?
Extended Stay America Select Suites - Phoenix - West is open now. It will close tomorrow at 12:00 a.m.