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Extended Stay America Select Suites - Phoenix - West
- Hotels
- Phoenix, AZ
About this business
Location details
1360 N 43rd Ave, Phoenix, AZ, 85009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty The worst ever
Business response:
We are disappointed to learn that this was your impression of our hotel. We wish you the very best in your future travels.
Hotel Horrible I stayed here 3 years ago when it was Value Place, it was a wonderful stay. Everything was clean, no bugs, no horrible obnoxious tenants living there full time, no charges for clean linen, no exits being blocked because people are peeing and pooping by the stairs. But all just said is applicable now, and the bugs will infuriate you the most after paying hard earned money to stay here. Freaking Gross place to stay, don't do it! I would not revisit this dump if it were $5 per night. Oh almost forgot they charged... read more
Business response:
I'm sorry to hear about your disappointing stay with us and that it left such a bad impression on you. We work hard to provide a really great experience for guests and just hate that this was not your experience. We wish you the very best in all your future travels.
Omg. This place is awful. Reeks of cigarettes throughout and other herbal things. Other tenants are loud, have lived there a while. Place is not well kept.
Business response:
Oh no! We are sorry to read that you did not get a good impression of our hotel during this stay. We wish you the best in your future travels.
Was not welcomed .. had to phone in phone to get someone to the front desk. Later in the evening I came back to the hotel and my key would not work. Went to the front desk, again no one there, found a man who looked liked a janitor or room service, asked for some help and rudely said he was busy and that he would meet me back at my room when he was done. 30 minutes later I finally got into my room. Watched some tv and then I decided to take a shower only to find that my drain would not stay open so literally every 5 mi it’s ... read more
Business response:
Thank you for your feedback. We will certainly use it to help us improve. Our apologies for your disappointing stay. We wish you only the best in all your future travels.
We booked with Expedia and told us they did not have a room for us after trying to contact them for 30 min. They said all the rooms are booked already. Bad staff!!!
Business response:
Oh no! I'm so sorry to hear that a room was not available when you arrived especially after you tried to confirm your booking. There are so many reasons that this can happen and we are never happy to turn away a guest. We apologize for the inconvenience and hope to welcome you here someday soon.
It had a nasty stench of ciggarettes. Other guests were extremely loud and the hallways we're filthy
Business response:
I'm so sorry that you encountered some disturbing noise and odors. This is not a first impression we intended to make and we apologize for the unpleasantness. Thank you for sharing your feedback.
The room had roaches throughout the room had change hotel as a results
Business response:
Thank you for reviewing our hotel and bringing your suspected pest sightings to our attention. We take this very seriously and appreciate that you let us know.
When I checked in, there where two men in the lobby that was causing trouble. The desk clerk just ignore them. One of them threw their room key across the counter. When we got the room keys we went to go to the room. The halls smelt of smoke. There when people in the rooms yelling at others in the room. The rooms were dirty. The bed was not made trash on the floor. We ended up leaving and requested a refund. Which I still have not gotten.
Business response:
Thank you for sharing your experience. What you've described is certainly not the pleasant, comfortable experience we aim for when serving guests. We are terribly sorry that this stay was disappointing to you.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us another try the next time your travels bring you to the area.
Frequently asked questions about Extended Stay America Select Suites - Phoenix - West
How is Extended Stay America Select Suites - Phoenix - West rated?
Extended Stay America Select Suites - Phoenix - West has a 2.9 star rating with 979 reviews.
When is Extended Stay America Select Suites - Phoenix - West open?
Extended Stay America Select Suites - Phoenix - West is open now. It will close tomorrow at 12:00 a.m.