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Extended Stay America Select Suites - Provo - American Fork
- Hotels
- American Fork, UT
About this business
Location details
57 North 900 West, American Fork, UT, 84003, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smokers paradise For a nonsmoking hotel . It was encompassed in smoke. It was like trying to sleep in a casino. No shampoo just bar of soap. Left and found a new hotel. Would not refund my money
Business response:
Dear William, Thank you for being our guest and for taking the time to leave your feedback. We regret to learn about your concerns and apologize for the inconvenience caused. We have reviewed this with our housekeeping to uphold our high standards and prevent such matters from affecting guests. Thank you for bringing this to our attention. Further, please know that processing transactions and refunds can take your bank a few business days. However, feel free to reach out to us directly at the hotel if we can assist you in an... read more
Tried to check in after check in time., but no one was there. Walked outside and they were smoking around the back. I get people need breaks, but you should probably have another person at the front desk to.
Business response:
Dear Madi, Thank you for taking the time to review our hotel. We were disappointed to read about the service issues you experienced when checking in, and we hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and their service. We love welcoming our guests into their homes away from home and ensuring they have everything they need for a great stay. Please know we will take every possible measure to ensure this does not happen again. We hope you will consider a future visit so... read more
There was simply nowhere else to stay that night due to a nearby convention. The place is a dive and the "lobby" and first floor smell like cigarette smoke, despite the "no smoking in public places" signs. If you need to sleep overnight and everything else is full, then I guess this works. Rooms are sparse beyond belief.
Business response:
Dear Thomas, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smoke smell that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management
There are no amenities. This is not designed for overnight travel stays. There are no kind of amenities. It is designed for extended stays only where you bring everything but towels and bedding. No cups for a glass of water literally nothing so be aware of that.
Business response:
Dear Kimberly, Thank you for taking the time to leave your feedback. We strive to ensure that our guests leave completely satisfied, so we are sorry that we did not meet your expectations. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests. In response to your feedback, we will ensure our front desk staff communicates our services and amenities during arrival and provides each guest with the professional customer service they deserve. We ho... read more
Room is ok except heater ,smelled like someone peed inside of it. Stunk the whole room could not be used whole night
Frequently asked questions about Extended Stay America Select Suites - Provo - American Fork
How is Extended Stay America Select Suites - Provo - American Fork rated?
Extended Stay America Select Suites - Provo - American Fork has a 3.4 star rating with 1,002 reviews.
When is Extended Stay America Select Suites - Provo - American Fork open?
Extended Stay America Select Suites - Provo - American Fork is open now. It will close tomorrow at 12:00 a.m.