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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was ok. It could use some updates. There was not enough choices for the grab and go. I didn’t like that my room was on the first floor. I heard water dripping from the air conditioner.
Business response:
Thank you for your recent stay with us, and we appreciate you taking the time to share your review. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, Hotel Management
Business response:
Thank you for the excellent review of Extended Stay America. We're delighted to know you loved the service provided by our superb associates and that you were impressed with your accommodation. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
I loved the wood floors. They looked very nice and wood floors are a much cleaner option than carpets. Staff were very accomodating and friendly. I was dissapointed that breakfast was very minimal.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We will make note of your feedback as we plan our breakfast offerings. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for the excellent review of Extended Stay America. We're delighted to know you loved the service provided by our superb associates and that you were impressed with your accommodation. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Lobby ran out of coffee in the morning. Room floor felt damp. Building was run down
Business response:
Thank you for evaluating your stay. We are sorry our hotel did not meet your expectations and regret your visit was not as expected. We will share your feedback with the appropriate team so that we can improve our service and facilities moving forward. We hope to host you again in the future so that we can provide you with a much better experience. Sincerely, Hotel Management
Great staff and location is the reason I stay her I like the staff and location. Also soon the building improvements will be finished
Business response:
Thank you for choosing to stay with us at Extended Stay America. We're thrilled to know you were impressed with the service provided by our associates and that our location worked well for you. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Business response:
Manuel, thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 4.4 star rating with 808 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.