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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The owner was very nice she upgraded us to a much larger room it was great!!! We travel from Franklin county VA every 2 weeks planning on adopting a child from VHBG. We wanted something close to him and this was perfect. Thank you!
Business response:
Thank you for choosing Extended Stay America. We are happy you enjoyed your stay at our hotel. We are also to read that our convenient location was perfect for your needs and that the upgrade you received was the highlight of your stay. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Loved the room other than it stunk like dirt somthing awful. Looked clean just smelled bad
Business response:
Thank you for choosing Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. However, we are sorry for the odor you encountered in your room. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you also for your feedback, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Great Staff The Gentleman working the front desk was very courteous and professional. Muhammed followed up to make sure everything went well. The cleaning staff also did an exemplary job. The staff played a major role in making a ok stay into a good one. I even extended my stay.
Business response:
Lee, thank you for choosing Extended Stay America. We are happy you enjoyed your stay at our hotel. We are also glad you liked our excellent service. We also appreciate you mentioning our staff member Muhammed, and we'll be sure to share your kind words with him as he will be so pleased. Thank you also for your feedback, and we hope to see you soon. Sincerely, Hotel Management
I had a nice stay at this location. The front desk
Business response:
Lee, thank you for reviewing your stay at Extended Stay America. We are pleased to know you were happy with our location and the service you received from our front desk team. We appreciate your feedback and look forward to hosting you again the next time you are in our area. Sincerely, Hotel Management
We had a trim with a kitchen but had no items to use it. No plates, cups, pans, silverware. No coffee pot not even an alarm clock. Most things we had to walk downstairs to request because no one answered the phone. The room was clean just things that should have been in place were not and that made it super inconvenient.
Business response:
Thank you for being our guest. We are glad to read you had an overall pleasant visit and liked the cleanliness of your room. However, we apologize for your disappointment with the in-suite amenities. As per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. We are also sorry you were disappointed with your visit due to your front desk experience. We will share your concern with the team ... read more
You get what you pay for. The service was good but the rooms and beds were not that good.
Business response:
Thank you for staying at our property and for sharing your review. Although you liked the service provided by our team, we are sorry as you were not happy with your room and the bed. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
The tiniest bottle of shampoo for an extended stay place.
Business response:
Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Everything was just ok. The staff could have been more friendly and helpful.
Business response:
Thank you for sharing your experience at our hotel. Although you had an overall satisfactory stay, we regret our associates were not able to deliver the excellent service you should have received. Your feedback for the service will help us improve our performance going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 4.4 star rating with 864 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.