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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear ESA customer, thank you for staying with us, hope to see you again.
Business response:
Dear customer, thanks for staying with us, hope to see you again.
Business response:
Dear Customer, thanks for staying with us and hope to see you again. We are always proud to have a nice and peaceful guest like you.
The comforter had a coffee looking stain, that did not seem to have been washed for weeks.
Business response:
Jonathan, thank you for being our guest at Extended Stay America. It’s a pleasure to know you had a pleasant stay with us. However, we are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Dear Customer, thanks for staying with us and hope to see you again.
The property is very clean. Front desk people are sweet and helping. Rooms are clean and well maintained. I would definitely recommend people to plan a stay in ESA Richmond-Innsbrook.
Business response:
Thank you for the glowing review of Extended Stay America. We're thrilled to know you loved our well-maintained property and that you were impressed with the service provided by our associates. We appreciate you recommending us to future guests and look forward to hosting you again soon. Sincerely, Hotel Management
The room was very big but poorly lit. There was insufficient toilet paper and no one at the reception to provide it when needed.
Business response:
Thank you for the review of your stay. We are sorry for the service issue you encountered. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. On a positive note, we are happy you liked our spacious accommodations and had a comfortable stay. Thank you again, and we hope to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 4.4 star rating with 808 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.