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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for the excellent review of Extended Stay America. We're delighted to know you loved the service provided by our superb associates and that you were impressed with your accommodation. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Lobby ran out of coffee in the morning. Room floor felt damp. Building was run down
Business response:
Thank you for evaluating your stay. We are sorry our hotel did not meet your expectations and regret your visit was not as expected. We will share your feedback with the appropriate team so that we can improve our service and facilities moving forward. We hope to host you again in the future so that we can provide you with a much better experience. Sincerely, Hotel Management
Great staff and location is the reason I stay her I like the staff and location. Also soon the building improvements will be finished
Business response:
Thank you for choosing to stay with us at Extended Stay America. We're thrilled to know you were impressed with the service provided by our associates and that our location worked well for you. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Business response:
Manuel, thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Overall the stay was good. The common areas could have been cleaner (floors in the hallways leading to the lobby)
Business response:
Jeanette, thank you for reviewing your stay with us at Extended Stay America. We're delighted to know overall you had a pleasant time with us, but we're sorry for not meeting your expectations with the cleanliness of our hotel. We have asked our housekeeping team to be more diligent with their efforts moving forward. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Brianna was very helpful at the front desk. Check in was super easy and for the most part the room was clean. There was a couple stains on the carpet and the towels were kind of dirty as well. There were some marks of some white substance in the chair and on the backboard which were kind of gross. The bed was super hard and the pillows were super soft which for me made it a little incomfortable. While it was located on the main road, there was not a lot of noise and it was not a bad neighborhood.
Business response:
Lisa, thank you for being a guest. We are glad you had a pleasant stay with us, we apologize for the oversight you experienced in your room. Also, we are sorry for the discomfort you experienced with the bedding. Your feedback is discussed with our housekeeping team for review and action. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 4.4 star rating with 864 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.