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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hallways were a bit dirty and fixtures in room were worn and outdated. Rooms need to be updated..
Business response:
Thank you for choosing to stay with us. We apologize for the cleanliness and maintenance issues you encountered in your room. Please be assured that we have discussed your feedback with the respective teams, and we’re working with them in order to fix all the problems you mentioned immediately. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
It was clean. Room was big. Excellent size kitchen. Had good size sleeper sofa. Only issue was the TV. No channels came on but was too tired to care.
Business response:
Thank you for staying at Extended Stay America. We are glad to know you were impressed with your well-maintained room along with the fully-equipped kitchen and that you had a nice time with us. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
Had to switch to another room because shower was broken...then the new room there was dead stink bugs lots of trash under the beds tables needed to be wiped off from the crumbs, junk left in the cabinets
Business response:
Sophia, thank you for evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we apologize for the housekeeping and maintenance issues you had in your initial room. Your feedback has been discussed with the appropriate team in an effort to enhance our service going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Shabby room. Verify reservations for pets. We chose this place because it's pet friendly. There was a small area to walk the dogs and bins to toss poop. The check-in was a mess! I called in advance to indicate we were traveling, but the hotel had no record of the conversation. Then they tried to charge $100 for 2 dogs for 1 night, twice the advertised fee. The furniture was shabby, no waste paper baskets, cleanliness of the towels was questionable. The only positive thing I can say is the bed was very comfortable and the she... read more
Business response:
Cassandra, thank you for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Space is large, sufficient parking available, rooms are easily accessible unlike the other Extended Stay nearby, vending machines are also easily accessible. I really wish they provided drinking water in each room.
Business response:
Rutul, thank you for choosing to stay with us at Extended Stay America. We're glad to know you loved your spacious room and you were impressed with our parking facility. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Business response:
Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Bedding wasn't already on the sofa bed, other occupants were very loud and baligerant
Business response:
Thank you for staying at our hotel. We are sorry for the cleanliness and noise issue you encountered and regret the inconvenience it caused. We wish we would have known about these problems as we would have done our best to ensure you are comfortable. Thank you again, and we hope to see you back in the future so that we can make your stay a perfect one. Sincerely, Hotel Management
Business response:
Thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 4.4 star rating with 808 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.