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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall the stay was good. The common areas could have been cleaner (floors in the hallways leading to the lobby)
Business response:
Jeanette, thank you for reviewing your stay with us at Extended Stay America. We're delighted to know overall you had a pleasant time with us, but we're sorry for not meeting your expectations with the cleanliness of our hotel. We have asked our housekeeping team to be more diligent with their efforts moving forward. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Brianna was very helpful at the front desk. Check in was super easy and for the most part the room was clean. There was a couple stains on the carpet and the towels were kind of dirty as well. There were some marks of some white substance in the chair and on the backboard which were kind of gross. The bed was super hard and the pillows were super soft which for me made it a little incomfortable. While it was located on the main road, there was not a lot of noise and it was not a bad neighborhood.
Business response:
Lisa, thank you for being a guest. We are glad you had a pleasant stay with us, we apologize for the oversight you experienced in your room. Also, we are sorry for the discomfort you experienced with the bedding. Your feedback is discussed with our housekeeping team for review and action. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management
Room was OK, but had trash on the floor near TV (very obvious candy wrapper). MORE IMPORTANT was that there was no Toilet Paper in the room. Had son go the night desk to get a roll, and night clerk said "none available". I went to desk and said "find some" by pulling roll from unoccupied room. Took another 5 min to get a roll. Serviced basic need but dismayed that there was none in stock. Was also a card in the room saying the manager had checked the room... BS statement on card put there by housekeeping, or just incompetent... read more
Business response:
Thank you so much for choosing extended stay, we are thrilled you enjoyed your stay! Please come see us again soon.
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 4.4 star rating with 808 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.