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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Customer, thanks for staying with us and hope to see you again.
The property is very clean. Front desk people are sweet and helping. Rooms are clean and well maintained. I would definitely recommend people to plan a stay in ESA Richmond-Innsbrook.
Business response:
Thank you for the glowing review of Extended Stay America. We're thrilled to know you loved our well-maintained property and that you were impressed with the service provided by our associates. We appreciate you recommending us to future guests and look forward to hosting you again soon. Sincerely, Hotel Management
The room was very big but poorly lit. There was insufficient toilet paper and no one at the reception to provide it when needed.
Business response:
Thank you for the review of your stay. We are sorry for the service issue you encountered. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. On a positive note, we are happy you liked our spacious accommodations and had a comfortable stay. Thank you again, and we hope to serve you better in the future. Sincerely, Hotel Management
The property was ok. It could use some updates. There was not enough choices for the grab and go. I didn’t like that my room was on the first floor. I heard water dripping from the air conditioner.
Business response:
Thank you for your recent stay with us, and we appreciate you taking the time to share your review. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, Hotel Management
Business response:
Thank you for the excellent review of Extended Stay America. We're delighted to know you loved the service provided by our superb associates and that you were impressed with your accommodation. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
I loved the wood floors. They looked very nice and wood floors are a much cleaner option than carpets. Staff were very accomodating and friendly. I was dissapointed that breakfast was very minimal.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We will make note of your feedback as we plan our breakfast offerings. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 4.4 star rating with 864 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.