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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management
Room was OK, but had trash on the floor near TV (very obvious candy wrapper). MORE IMPORTANT was that there was no Toilet Paper in the room. Had son go the night desk to get a roll, and night clerk said "none available". I went to desk and said "find some" by pulling roll from unoccupied room. Took another 5 min to get a roll. Serviced basic need but dismayed that there was none in stock. Was also a card in the room saying the manager had checked the room... BS statement on card put there by housekeeping, or just incompetent... read more
Business response:
Thank you so much for choosing extended stay, we are thrilled you enjoyed your stay! Please come see us again soon.
Hallways were a bit dirty and fixtures in room were worn and outdated. Rooms need to be updated..
Business response:
Thank you for choosing to stay with us. We apologize for the cleanliness and maintenance issues you encountered in your room. Please be assured that we have discussed your feedback with the respective teams, and we’re working with them in order to fix all the problems you mentioned immediately. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
It was clean. Room was big. Excellent size kitchen. Had good size sleeper sofa. Only issue was the TV. No channels came on but was too tired to care.
Business response:
Thank you for staying at Extended Stay America. We are glad to know you were impressed with your well-maintained room along with the fully-equipped kitchen and that you had a nice time with us. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
Had to switch to another room because shower was broken...then the new room there was dead stink bugs lots of trash under the beds tables needed to be wiped off from the crumbs, junk left in the cabinets
Business response:
Sophia, thank you for evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we apologize for the housekeeping and maintenance issues you had in your initial room. Your feedback has been discussed with the appropriate team in an effort to enhance our service going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Shabby room. Verify reservations for pets. We chose this place because it's pet friendly. There was a small area to walk the dogs and bins to toss poop. The check-in was a mess! I called in advance to indicate we were traveling, but the hotel had no record of the conversation. Then they tried to charge $100 for 2 dogs for 1 night, twice the advertised fee. The furniture was shabby, no waste paper baskets, cleanliness of the towels was questionable. The only positive thing I can say is the bed was very comfortable and the she... read more
Business response:
Cassandra, thank you for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 4.4 star rating with 864 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.