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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great location, however the hotel could stand a deep cleaning. Rooms were dark and had poor lighting. Asked for toilet paper at the front desk and I was told that they didn’t have any but I could have tissues. It’s just not worth the 600.00+ dollars I paid
Business response:
Thank you for taking the time to provide feedback regarding your stay with us. We apologize for the issues you experienced during your visit. We truly appreciate your comments and will share them with our team to take corrective action. It's our goal to provide an excellent customer experience, so we hope you will give us an opportunity to redeem ourselves on a future visit to our hotel. Sincerely, Hotel Management
My stay was good, I only have two suggestions, carpet would be great on the floors and get the little stickers to put on the doors that say so not disturb, so you don't have to write your own notes and stick them in the key slot.
Business response:
Cheryl, thank you for being our guest at Extended Stay America. It’s a pleasure to know you had a good stay with us. Also, we have made a note of your suggestion and look forward to welcoming you back soon. Sincerely, Hotel Management
Nice
Business response:
Kulmohan, thank you for your 5-star review. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Ok inexpensive stay No coffee maker as advertise. Not the cleanest
Business response:
Robert, thanks for evaluating your visit to our hotel. Although you liked our affordable pricing, we apologize for the cleanliness issue you noticed while you were here. Your feedback is shared with our housekeeping team to be more diligent going ahead. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Staff was extremely nice and helpful. An Addition of an ice machine and more amenities would be nice.
Business response:
Jade, we appreciate you taking time to review your stay at Extended Stay America. We are happy you enjoyed your overall stay with us and that you liked our courteous associates. We receive many positive comments regarding our fully equipped kitchens with a full size refrigerator which includes ice trays for your convenience. Therefore, we do not have ice machines on our property, and we apologize for your disappointment. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerel... read more
It served its purpose. I probably won’t stay again though.
Business response:
Thanks for your visit. We are happy to know your overall experience was good, but we are sorry for being unable to meet all of your expectations. We hope you give us another chance to provide you with a better impression of our hotel in the near future. Sincerely, Hotel Management
My stay at this extended stay would not be worth mentioning had the staff been different. Riot and the Lady that worked with him the evening of the 9th of July, were absolutely awesome!!! They did their very best to make sure our stay was pleasant. However, the accommodations and facilities equipment were less than adequate. The room was very dark, needed repairs in areas, and the laundry facilities for how much we paid were broken and one of the machines took my money. Again, if not for the 2 front desk associates, this rat... read more
Business response:
Thanks for being our guest. We sincerely apologize for not meeting your expectations with regard to your room and the maintenance issue you mentioned in your review. Please be assured that your comments have been discussed with our team members, and we will be working hard to improve our service levels going forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
The beds are too hard and uncomfortable, we were placed in the wrong room, washers and dryers do not work, shower bar falling down, no breakfast as advertised.
Business response:
Cari, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Business response:
Elizabeth, thank you for being our guest. We are pleased you overall enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 4.4 star rating with 808 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.