This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was extremely nice and helpful. An Addition of an ice machine and more amenities would be nice.
Business response:
Jade, we appreciate you taking time to review your stay at Extended Stay America. We are happy you enjoyed your overall stay with us and that you liked our courteous associates. We receive many positive comments regarding our fully equipped kitchens with a full size refrigerator which includes ice trays for your convenience. Therefore, we do not have ice machines on our property, and we apologize for your disappointment. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerel... read more
It served its purpose. I probably won’t stay again though.
Business response:
Thanks for your visit. We are happy to know your overall experience was good, but we are sorry for being unable to meet all of your expectations. We hope you give us another chance to provide you with a better impression of our hotel in the near future. Sincerely, Hotel Management
My stay at this extended stay would not be worth mentioning had the staff been different. Riot and the Lady that worked with him the evening of the 9th of July, were absolutely awesome!!! They did their very best to make sure our stay was pleasant. However, the accommodations and facilities equipment were less than adequate. The room was very dark, needed repairs in areas, and the laundry facilities for how much we paid were broken and one of the machines took my money. Again, if not for the 2 front desk associates, this rat... read more
Business response:
Thanks for being our guest. We sincerely apologize for not meeting your expectations with regard to your room and the maintenance issue you mentioned in your review. Please be assured that your comments have been discussed with our team members, and we will be working hard to improve our service levels going forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
The beds are too hard and uncomfortable, we were placed in the wrong room, washers and dryers do not work, shower bar falling down, no breakfast as advertised.
Business response:
Cari, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Business response:
Elizabeth, thank you for being our guest. We are pleased you overall enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Proximity to Interstate and local businesses Decent accomodations. Clean and conveniently located.
Business response:
Thank you for being our guest. We are pleased to know you liked our convenient location and that you were impressed with our well-equipped room. Thanks again, and we look forward to hosting you back soon. Sincerely, Hotel Management
Coming back Great
Business response:
Donte, it was so nice to read your wonderful review about your stay at Extended Stay America! We are thrilled you had an excellent experience, and we appreciate you being our guest. Thank you for taking time to write about your stay. We look forward to your return visit. Sincerely, Hotel Management
Business response:
Thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management
I hate to start out on a bad note but the room was pretty dingy. The floors in the kitchen and bathroom were extremely sticky. Which made me wonder about how dirty the carpets actually were. There were only 2 towels in the bathroom, no washcloths and 2 hand towels. It was a queen size bed that was pretty hard. I was surprised there weren't at least 4 towels and 2 wash clothes at least but pretty poor if the staff couldn't even put 4 towels. There were also 3 pillows on the bed that were pretty old......flat as pancakes. They... read more
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 4.4 star rating with 864 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.